Pros
The customers are very nice for the most part.
Cons
ZERO work life balance. They expect you to be on call 24/7. If they didn't schedule properly and get busy you are EXPECTED to be available to come in. Twice I was unavailable to drop everything to come in earlier than scheduled and was in trouble. Never mind the 10 times I had come in early prior to that. Quotes from upper management " it's not a job, it's a lifestyle". "it doesn't have to be clean, it just has to look clean". "Why are you taking so much time with customers, we've already been shopped this month" Referring to mystery shop. The customer service rules apply only before being mystery shopped each month. They promise 45 hours a week then cut hours when not busy. All smoke and mirrors.