2.0
Jan 19, 2016
Current employee, more than 8 years
Central, SC
Recommend
CEO approval
Business outlook
Pros
Name recognition is huge with ADT. Customers are familiar with the branding. Home automation with PULSE and NEST products has improved.
Cons
Marketing consistently misses on appointments per rep commitment. Sales rep training process lacks structure and managers aren't disciplined enough to be able to manage the new reps as well as tenured reps. Reps and technicians work evenings/weekends but management is hard to get ahold of during these times. Commission structure for reps is behind the times. It is a straight commission role with no base so many of the reps are not experienced reps. Technicians are hourly so many "sit" on the job and milk the clock