Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at ADT. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at ADT?

43% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (386) , Customer Service Representative (197) , Residential Sales Representative (177) , Small Business Sales Representative (135) , Sales Associate (103) , Sales (101) , Technician (96) , Installation Technician (91) , Account Manager (73) , Solutions Advisor (69) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (57) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"The pay is good I like to schedule and how close it is to my home" ((in 376 reviews)); "Good benefits and the company has a strong brand but too many customers are leaving." ((in 372 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 195 reviews)); "Work from home is great" ((in 126 reviews)); "Good money if you are good at upselling" ((in 110 reviews))

What are the cons of working at ADT according to real employee reviews?

"poor management can make you miserable" ((in 377 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 177 reviews)); "No training (sink or swim)" ((in 168 reviews)); "All the managers do is play around in each other offices and always claiming they are in a meeting or on a conference call." ((in 155 reviews)); "horrible upper management." ((in 110 reviews))

What are employees saying about ADT redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT redundancy and their outlook for job security at ADT in 2026.

What are the top reviewed ADT locations?

Calgary , Montreal , Toronto , Mississauga , Edmonton , Burnaby , Vancouver , Cambridge , London , Ottawa , North York , Markham , Winnipeg , Quebec , Nanaimo , Richmond , Florence , Niagara

ADT Reviews

3.1

43% would recommend to a friend

(5,217 total reviews)

Jim DeVries

48% approve of CEO

36% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,217 reviews)

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ADT has an employee rating of 3.1 out of 5 stars, based on 5,217 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

5K reviews

1.0

Jun 27, 2026

Good pay but frustrating customer interactions

Advanced care technician

Recommend

CEO approval

Business outlook

Pros

Pay is good but mostly where the pros stop tbh

Cons

Cons are as follows strict guidelines for contracts and back to back calls to get a bunch of info filled out for every customer, rude customers, no real way to actually help customers with billing disputes, troubleshooting and having to deal with older customers who are disabled and cant be helped so you have to then send a technician put and charge them. Causing anger.

5.0

Jun 27, 2026

Diverse team with an amazing manager, but challenging customers

Customer service representative

Recommend

CEO approval

Business outlook

Pros

There is a lot of diversity. I love the team I am on. My manager is amazing and helps me improve myself with the company. We have different types of Bergs that I am part of the disabilities. Love to meet different people in the company that I would not have met before.

Cons

Customers can be very nasty at times, but with a kind word on your side can make a difference.

1.0

Jun 24, 2026

Good pay and training, but HR support lacking

Sales representative

Recommend

CEO approval

Business outlook

Pros

Good pay and training plus products

Cons

Lack of support from hr and company

Viewing 1 - 3 of 5,217 Reviews

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Customer Service Monitoring Representative

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Customer Service Monitoring Representative (Job ID 3020723)

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ADT Reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good pay but frustrating customer interactions

Diverse team with an amazing manager, but challenging customers

Good pay and training, but HR support lacking

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