Not what it used to be - Small Business Security Specialist ADT Employee Review

2.0
Oct 29, 2024
Recommend
CEO approval
Business outlook

Pros

Company takes care of its employees in benefits department. Very well-organized training. Reasonable and knowledgable management locally. Decent group of people all around.

Cons

There are no leads. NONE. Told that National average is 4-6/month. I am at end of month two, and there have been zero (not an exaggeration. Nil. Nada. I received a couple of strays re-assigned to me from the manager, but none from the company). I had this same job 15 or so years ago, and it was completely different. Phone would ring several times/week with company set appointments, and your main job was to close and upsell when appropriate. Self-generated leads were the gravy. Now this is entirely turned on its head, and is not sustainable. Meanwhile, ADT expects you to be door knocking and other cog-in-the-machine activities (which are unpaid, of course, so mainly for the benefit of the company long term). Not what was promised, and certainly not what I signed up for. Do not expect this to be a long tenure.

Explore other reviews about ADT

5.0
Jan 5, 2026
Recommend
CEO approval
Business outlook

Pros

Great time management, great schedule. Opportunity to make LIFE CHANGING compensation! Great pay structure!

Cons

N/A nothing to speak on.

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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