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      ADT

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      ADT reviews

      Horrible - Customer Service Supervisor ADT Employee Review

      1.0
      Aug 14, 2024
      Customer service supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work. Benefits. That's it.

      Cons

      Pay. Pay. Pay... Customers are the worst people you will talk to. You would think customers would be great full and happy for the service. Wrong, they hate ADT and take it out on the reps. It's a constant revolving door of new employees. The turnover rate is embarrassing.

      Explore other reviews about ADT

      5.0
      Jun 12, 2026
      Sales training manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing Culture Great Benefits Package Multiple work locations including Work From Home

      Cons

      Call Center environment isn't for everyone Attendance policy is strict Work shifts may not be your first preference

      avatar
      ADT Response
      1d
      We appreciate you taking the time to share your experience as a Sales Training Manager in Indianapolis, Indiana. It’s great to hear you’ve found value in the benefits, flexibility, and overall culture, as well as the collaboration across teams. We’re proud to foster an environment where people feel supported and empowered to grow. Thank you for the impact you’re making to help shape the future at ADT.
      5.0
      Jun 18, 2026
      Patrol manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

      Cons

      Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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