A job you will be married to and divorce is in the future..... - Installer ADT Employee Review

2.0
May 18, 2010
Recommend
CEO approval
Business outlook

Pros

Time off as need be, work from home, pay

Cons

Training as far as what is expected, would say 50% of my installs customers where not happy about the 3 yr contract and something always went wrong as far as the work orders were concerned. You are expected to put the job in no matter what happens. Company is all about volume and not about customer satisfaction. As long as the job goes in and the customer doesnt cancel during the 3 day cancellation period then all is good.

Explore other reviews about ADT

5.0
Feb 6, 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and love my managers

Cons

Nothing the work is easy and great

5.0
May 20, 2026
Recommend
CEO approval
Business outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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