Do not work for this company-stress too high and you will go broke - High Volume Residential Sales ADT Employee Review

1.0
May 31, 2014
Recommend
CEO approval
Business outlook

Pros

Good people for co-workers, benefits offered but too high of premium for medical/dental.

Cons

-training is a joke; iPad you are supposed to use is not given to you timely, backlogged months. -pressure to sell sell sell using outdated lists -work hours are long, average day is 12 hours M-Sat -useless meetings that take your time away from generating income -Managers will tell you to your face that if you don't make it, then you can't sell. Negative atmosphere. -was informed by the Manager NOT to talk to the other team members, talk to him only. -outside sales reps are competing against own in-house customer service reps (who offer products at a deeply discounted price and tell the clients not to have a field rep at the house as they will not get the same price), distributors can offer more in the product for less and discount the monthly service fee; both of these makes a sale almost impossible when we are confronted with this information with the homeowner. -renters as ADT clients are discriminated against, ADT will require a yr of monthly service upfront, separate from the installation-this forces many reps to lie about the status of the renter turning the status to homeowner-so the sale will go thru. -sales are now paid AT INSTALL making the outside FULLY COMMISSIONED reps dependent upon the techs to finish a job somewhat on time. average paid time on a sale is now 3 weeks. -NEED TO HAVE AT LEAST A YEAR OF MONEY BACKING YOU SO YOU CAN SURVIVE ADT. -the competition has reduced the edge that ADT used to have. lower prices and quicker installs.

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5.0
Mar 24, 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance People Trust

Cons

Mid pay Highly agile company can create lots of necessary changes

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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