poor management won't to get with the times. - Small Business Sales ADT Employee Review

2.0
Jan 26, 2014
Recommend
CEO approval
Business outlook

Pros

- decent pay and commissions - good technology - great team

Cons

- management doesn't listen to feedback from employees - training isn't sufficient for specialized teams - processes are antiquated and bureaucratic - sales teams aren't prepared to give customers good information about products -- only to force service don't small business's throats

Explore other reviews about ADT

5.0
Feb 6, 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and love my managers

Cons

Nothing the work is easy and great

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

See reviews by: Helpful|Rating|Date|All