Do Not Work Here. - Sales Representative ADT Employee Review

1.0
Oct 1, 2013
Recommend
CEO approval
Business outlook

Pros

Some of the co-workers are nice to work with and get to know.

Cons

You are commission-only. They still demand you come into the office even while you are commission-only. If you do not generate 4 SGL's (Self-Generated Leads) per month, they will no longer provide appointments for you, and then you make no money, then they can let you go. Also, you are competing against Individual outside Contractors who sell the same product that corporate does. Except they can give more away for FREE and they get paid way more. E.g. a basic system from corporate may cost a customer $50-$99 (Wireless, 2 doors, 1 motion, 1 keypad, 1 remote) and the sales person can make $50-$75 commission; while with a Vendor it can be FREE-$99 (Wireless, 2 doors, 2 motions, 1 keypad... or they can work with the customer and rearrange the number of products) and the sales person will make $550+!!! Although vendors do not receive leads, you are competing with 'free' and more commission, and if you aren't getting your 4 sgl minimum per month you will not get leads with corporate either. Do not work with ADT at all, not even with vendors. Horrible company.

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5.0
Mar 24, 2026
Recommend
CEO approval
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Pros

Work life balance People Trust

Cons

Mid pay Highly agile company can create lots of necessary changes

5.0
May 20, 2026
Recommend
CEO approval
Business outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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