Opportunity amidst agravation - Core Commercial Sales Representative ADT Employee Review

3.0
Mar 28, 2009
Recommend
CEO approval
Business outlook

Pros

You get a lot of exposure to the security industry and you can learn how a large company makes money. You have the potential of a lot of resources behind you and you have a very big name with a long history.

Cons

The organization is too big and distributed. Too many layers of management. Disorganized. Way, way too much contention between sales and installation. Installation doesn't really care what the sales person agreed with the customer .. they just figure they will do it their own way and that it will be good enough. It usually isn't. Everything is a fire becuase no one pays attention, so everything get done half-ass, and then we owe the customer so we end up doing more than we would have in the first place for less money. It's an endless cycle and not good.

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5.0
Mar 24, 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance People Trust

Cons

Mid pay Highly agile company can create lots of necessary changes

5.0
May 20, 2026
Recommend
CEO approval
Business outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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