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      ADT

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      ADT reviews

      Unprofessional and Dishonest - Customer Service Representative II ADT Employee Review

      1.0
      Apr 9, 2017
      Customer service representative ii
      Recommend
      CEO approval
      Business outlook

      Pros

      The only pros are that you can possibly save someone's life. There used to be many more pros, but once management changed they all disappeared.

      Cons

      Management sits and gossips about each other and agents on the floor. Promotions are based solely on who you are friends with inside and outside of work. New hire agents are getting hired in at equal or higher pay than employees that have been there for years. The same management that is gossiping decides what you merit increase is. As a female, I had scored a highly effective on my annual review and wasn't on any corrective actions, but still received a lower merit increase than several men in my department who did not perform as well and were on correctives. They micromanage to the point that you have to ask permission to log off the phone to go use the restroom, even then the floor monitor follows you to the bathroom sometimes. They lie about all changes and usually don't tell you about policy changes until after they are in effect.

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      ADT Response
      9y
      Thank you for your review, as we take these reviews very seriously. We’re very sorry to hear about your experience. At ADT, we’re an equal opportunity employer and we pride ourselves on creating opportunities for all employees regardless of age, race, religion, gender, sexual orientation, disability or veteran status. We strive to provide our employees with a comfortable environment where no one feels they are treated unfairly. If you would like to provide us with additional information regarding your situation, please send us an email at recruiting@adt.com with your name/location and problem description. Thank you.

      Explore other reviews about ADT

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      Overnight associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Great pay and love my managers

      Cons

      Nothing the work is easy and great

      5.0
      May 20, 2026
      Sales & training manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

      Cons

      While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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