ADT Security too big for their own good. - Commercial Sales Representative ADT Employee Review

3.0
Oct 28, 2008
Recommend
CEO approval
Business outlook

Pros

ADT Security is the largest security provider in the world. They have a very well known name brand that gets your point across about the company. They also have a good sales trainer who does a great job in teaching you the employee about the benefits that ADT Security has to offer its clients. And in a real world environment, no BS just the truth about the industry and their competitors. ADT Security also offers a very flexible for its sales force, which is nice to know that you don't have someone always looking over your shoulder no matter what you are doing.

Cons

Don't take care of their customers after they acquire them. It is a paycheck for the first person, then a pain for the rest. Too big to really care about each customer.

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5.0
Feb 6, 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and love my managers

Cons

Nothing the work is easy and great

5.0
May 20, 2026
Recommend
CEO approval
Business outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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