Worst job ever - Inbound Customer Service Representative ADT Employee Review

1.0
May 8, 2016
Recommend
CEO approval
Business outlook

Pros

Enjoyed working with Some of my coworkers, Medical benefits

Cons

Horrible customers, technicians that don't care do horrible installments, lying sales reps, difficult to transfer from tech support to different department because of high turnover, dirty main area of call center

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5.0
Mar 24, 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance People Trust

Cons

Mid pay Highly agile company can create lots of necessary changes

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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