More sales less service - Service Tech ADT Employee Review

2.0
Mar 4, 2026
Recommend
CEO approval
Business outlook

Pros

Company vehicle. Good teammates. Good pay.

Cons

Job has become a lot less about fixing problems and taking care of existing customers and a lot more about getting in and out as quickly as possible. No more can we spend the time needed to keep us from being needed again. More emphasis on selling new equipment instead of fixing what they have. Not accountability in terms of installing as long as you have sold more than the customer needs.

Explore other reviews about ADT

5.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing Culture Great Benefits Package Multiple work locations including Work From Home

Cons

Call Center environment isn't for everyone Attendance policy is strict Work shifts may not be your first preference

4.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Good company to work for, huge customer base and big brand that sells itself. They pay well when you get deals signed. You get a lot of freedom when you perform well

Cons

Pay is full commission. It’s a lot of self hunting and prospecting, Not a big deal but that’s a deal breaker for some. A lot of the job you learn as you go, you’ll start to get familiar with the equipment and the sales process. When you don’t perform you will be micromanaged. Company does not like to “fire” so they will ride you to help you get on. Track if you’re not making quota.

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