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      ADT

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      ADT reviews

      Run - Customer Service Representative (CSR) ADT Employee Review

      1.0
      Mar 3, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Working remotely, can advance if you know the right person.

      Cons

      Everything, short breaks, you got to know someone in order to advance & I knew people so I did advance but it still wasn’t fair to others.

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      ADT Response
      1mo
      Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the ability to work remotely but are sorry to hear that your experience as a Customer Service Representative did not meet your expectations. At ADT, we strive to ensure employees feel supported, informed, and empowered to grow, so we appreciate your honesty and your contributions to helping serve our customers during your time with us.

      Explore other reviews about ADT

      5.0
      Feb 6, 2026
      Overnight associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Great pay and love my managers

      Cons

      Nothing the work is easy and great

      4.0
      Jun 15, 2026
      Solutions advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Good company to work for, huge customer base and big brand that sells itself. They pay well when you get deals signed. You get a lot of freedom when you perform well

      Cons

      Pay is full commission. It’s a lot of self hunting and prospecting, Not a big deal but that’s a deal breaker for some. A lot of the job you learn as you go, you’ll start to get familiar with the equipment and the sales process. When you don’t perform you will be micromanaged. Company does not like to “fire” so they will ride you to help you get on. Track if you’re not making quota.

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