Getting worse - Anonymous employee 8x8 Employee Review

1.0
Apr 27, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great colleagues across the company: supportive, talented, and collaborative. Unfortunately, many are being let go or simply disappear overnight.

Cons

Ongoing redundancies with low transparency and poor planning. In some cases, employees are effectively asked to train AI systems that later replace their roles. Roles are being cut without clear replacement or sustainable team structures. Strong internal politics, with people promoted into roles they lack the expertise for, while experienced subject matter experts are being let go and replaced with AI tools like Claude. Heavy AI hype but limited strategic clarity: initiatives are rushed and short-sighted, with little consideration for long-term impact on teams or customers. Responsible AI practices and ethical considerations appear to be largely overlooked. Low morale and engagement across teams, driven by uncertainty and how changes are handled. Leadership (particularly in product) feels inconsistent and disconnected from reality.

Explore other reviews about 8x8

5.0
Sep 11, 2025
Recommend
CEO approval
Business outlook

Pros

So far the benefits are just amazing

Cons

Frequent layoffs. But no cons in general

2.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

*Good health insurance *Company "mental health" days off *Work/life balance *LinkedIn learning

Cons

*You will have to chase several people through several teams before you actually obtain the assistance you are looking for, however once you get to the right team/person, be prepared to be talked to like you're an annoyance rather than a colleague. A lot of "pass the buck" type of mentality, and "that's not our responsibility" attitude, then discover the people/person you're looking for doesn't work there anymore. *They reduce staff under the guise of "redundancies of the role", when they're really moving the exact role to Philippines or other countries as they can obtain more employees for that same paycheck. *Will hire new staff, have you train them, then reduce the positions within that team after you've trained them. *Upper management will promote not based on merit but nepotism, and it's not a secret but up in your face, and will tell you "its not personal". *They will shove the "we care about our people" culture down your throat, when in fact they DO NOT care about their people, especially the knowledgeable ones, they will eliminate those as soon as possible to get fresh blood in, with no knowledge or expertise, and often in other countries so they can pay them less than here. Truth. *Management is top heavy, always has been, no change in sight for this down the road.

4
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