Pros
A handful of smart, driven, capable, hard working, and committed people who are customer focused. A business concept and model that has sustainable market presence and opportunity.
Cons
Executives demonstrate a passive aggressive elitism that stifles innovation, productivity, decision making, and problem solving. Promotions are handed out like candy to the most incompetent among us. Customers get lost in the shuffle of egos and incompetence. As band aids abound, employees are told how benevolent management is. Quality employees leave at an alarming rate. New hires seem to stay just long enough to figure out there is little hope for change and not much of a future. The front door is a turnstile. Our last two CEOs have surrounded themselves with senior level managers who are capable of very little, but agree with whatever the boss says. It seems to be a condition of promotion. The last one was blatant and in your face about it. The current one thinks he's kinder, gentler, more clever and smarter than the rest of us, while he continues down the same path. The two CEOs can't stand one another. Each thinks the other is narcissistic jerk. It might be the only area where I would find agreement with the two of them. Integrity is in short supply. Compensation is promised (in writing) and then retracted without notice. Turns out, it was all a misunderstanding on the employees part. This once formidable company is in serious decline.