Incredible company ethos which doesn't translate down the funnel - Senior Account Manager 1Password Employee Review

3.0
Dec 7, 2023
Recommend
CEO approval
Business outlook

Pros

Fully remote, reasonable pay, great benefits (not just physical but mental), great product, wonderful reputation, very tight security model, exceptional colleagues.

Cons

Your experience working here very much depends on the team you're working on. There is a huge amount of pressure on sales at the moment, however the targets are not adapted often enough considering how much the team has grown. We are still on the same targets we had in January when the team was 70% smaller. The pressure is taking away from peoples ability to perform. For example, providing accurate weekly forecasting is praised more highly than hitting target. Currently 60% of our team is not hitting their quota (for the past few months) which is causing a very demotivated team. The people who are hitting target consistently are given little to no praise from senior management, whereas the people who are accurately forecasting their numbers are praised hugely by senior management, despite missing target month-on-month. While pipeline management and predictability is extremely important in sales, and a great behaviour to have - the top performers are becoming very burnt out with little praise, and the rest of the team are praised for behaviour which is not getting them to their target, causing them to feel very confused. Your experience working here very much depends on the team you're working on. There is a huge amount of pressure on sales at the moment, however the targets are not adapted often enough considering how much the team has grown. We are still on the same targets we had in January when the team was 70% smaller. The pressure is taking away from peoples ability to perform. For example, providing accurate weekly forecasting is praised more highly than hitting target. Currently 60% of our team is not hitting their quota (for the past few months) which is causing a very demotivated team. The people who are hitting target consistently are given little to no praise from senior management, whereas the people who are accurately forecasting their numbers are praised hugely by senior management, despite missing target month-on-month. While pipeline management and predictability is extremely important in sales, and a great behaviour to have - the top performers are becoming very burnt out with little praise, and the rest of the team are praised for behaviour which is not getting them to their target, causing them to feel very confused.

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1Password Response
2y
Hi there, Thanks for taking the time to share your thoughts. We appreciate it! We'd like to continue chatting further about this, and hear more of your feedback, so please do reach out to your HRBP to continue the conversation. Take care, - The People Team

Explore other reviews about 1Password

5.0
Apr 24, 2026
Recommend
CEO approval
Business outlook

Pros

- Awesome founders when they were involved in the day-to-day - Great benefits

Cons

- Lost a lot of what made this place special during the scale up from 100-1000 employees - Hired a ton of outside leadership which ultimately resulted in a culture shift and many of the people who worked there the longest leaving

1
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1Password Response
1mo
Hi there, Thank you for taking the time to share your experience and feedback about our culture. Take care, – The People Team
3.0
Mar 7, 2026
Recommend
CEO approval
Business outlook

Pros

* Flexible working arrangements and quite a bit of autonomy. * A genuinely supportive manager and a collaborative, positive team environment. * Competitive pay for the role and responsibilities.

Cons

In recent years the company has shifted in a direction that feels very different from the organisation I originally joined. * There is a strong emphasis on a “high performance culture”, but there is limited structure or support in place to help employees develop the skills needed to meet those expectations. * Career progression and compensation increases can feel closely tied to visibility rather than the quality or impact of the work itself. * The company is moving away from its fully remote approach. In-person events that were once optional are now mandatory, even for teams that may not directly benefit from them. The locations chosen do not always appear to consider the needs or circumstances of a globally distributed workforce, and employees are now required to go through formal accommodation processes simply to avoid international travel due to health or safety concerns.

12
avatar
1Password Response
3mo
Hi there, Thank you for taking the time to share your experience. We're glad to hear about the aspects you're finding supportive, and we appreciate your feedback as we continue to evolve our culture and support our team members. If you'd like to chat further, please know we're always open to hearing more. – The People Team
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