Does Eastern Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Eastern Bank employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Eastern Bank. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Eastern Bank?

42% of Eastern Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Eastern Bank 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Eastern Bank?

Bank Teller (15) , Customer Service Associate (13) , Customer Service Representative (11) , Operations Associate (9) , Service Associate (8) , Vice President (8) , Assistant Manager (6) , Assistant Branch Manager (5) , Branch Manager (5) , Teller (5) , Analyst (4) , Seasonal Float Teller (4) , Seasonal Teller (4) , Operation Associate (3) , Portfolio Manager (3)

What are the pros of working at Eastern Bank according to real employee reviews?

"Benefits are good." ((in 34 reviews)); "good people to work with" ((in 18 reviews)); "Good pay compared to other banks" ((in 13 reviews)); "great culture and work environment" ((in 12 reviews)); "Friendly coworkers." ((in 8 reviews))

What are the cons of working at Eastern Bank according to real employee reviews?

"Training is abysmal." ((in 9 reviews)); "Management is chaotic and can be stressful." ((in 9 reviews)); "I my case I had a jumpy and anxious manager who made it impossible to keep calm and work." ((in 7 reviews)); "Technology is outdated and changing slowly." ((in 6 reviews)); "Too much work" ((in 3 reviews))

What are employees saying about Eastern Bank redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Eastern Bank redundancy and their outlook for job security at Eastern Bank in 2026.

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Eastern Bank

Eastern Bank Reviews

3.6

42% would recommend to a friend

(250 total reviews)

Robert F. Rivers

46% approve of CEO

42% positive business outlook

Ratings by category

3.5

Diversity and inclusion

3.5

Compensation and benefits

3.4

Career opportunities

3.3

Culture and values

3.2

Work/Life balance

3.0

Senior management

Eastern Bank has an employee rating of 3.6 out of 5 stars, based on 250 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Eastern Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

250 reviews

5.0

Jun 10, 2026

Great benefits and work culture with no cons

Portfolio manager

Recommend

CEO approval

Business outlook

Pros

Great benefits and work culture

Cons

None that I can think of

1.0

Apr 23, 2026

Toxic management and poor benefits overshadow the job

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

You get a pay check every two weeks. No pros,

Cons

Benefits are not that good, Pension plan doesn't vest until your 4th year of service. 401k match after 12months. STD doesn't pay you if you're getting more than 50% FMLA pay and LTD doesn't cover existing health conditions for the first 12 months of employment. You can get 4 weeks vacation at any small bank. Management is toxic, manager belittles employees in front of customers, Teller line is out the door most days which means even if you're not a teller you'll work the teller line. Employees are getting laid off because of company reinstruction.

4.0

Apr 19, 2026

My time at Eastern Bank

Technical lead

Recommend

CEO approval

Business outlook

Pros

Nothing to add to this report

Cons

Being heard is a problem if your are junior level

Viewing 1 - 3 of 250 Reviews

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Jobs at Eastern Bank

Customer Support Specialist I- Part-time

Customer Support Specialist I - 29 hours

Temporary Staff- HR Operations Coordinator

Customer Support Specialist I