The software has grown somewhat organically over the years, with the company adding more client suggestions into the software than it probably should have. As a result, it is not intuitive and has a tendency to throw frustratingly cryptic errors. The GUI badly needs an overhaul. Particularly in light of the software's breadth and confusing nature, client-facing documentation and the Davisware Knowledge Base are sorely lacking. This hinders Davisware employees and clients alike. While great for increasing billable training hours, the lack of documentation is not good for long-term satisfaction. Employees are too often expected to be experts on every module of the system, which while a noble goal, simply isn't possible with a system so broad, and that in turn can lead to client frustration. One con to being a small company is that, while there isn't much hierarchy in place, there also isn't great opportunity for employee advancement.