CrowdRiff Reviews

Updated Jun 25, 2020

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4.4
78%
Recommend to a Friend
100%
Approve of CEO
CrowdRiff CEO  Dan Holowack
Dan Holowack
17 Ratings
  1. Helpful (1)

    "A great company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Toronto, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CrowdRiff full-time for more than a year

    Pros

    Customers love the product and have a very high renewal rate. The platform has a ton of functionality so every conversation is different. A huge focus on culture and people Unlimited vacation You want to go to work everyday (it's so fun and rewarding) Dog friendly They are working on a very exciting new product that will change how people book travel

    Cons

    I can't think of any cons. I've worked in many different industries and have NEVER come across a company quite like CrowdRiff. I want this to last FOREVER

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  2. Helpful (4)

    "Going downhill fast"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CrowdRiff full-time for more than 3 years

    Pros

    - Good work/life balance - Can be a good place to build jr./intermediate skillset. - Rank-and-file employees support each other and work well together - Good benefits

    Cons

    - Very little internal promotion. Senior/lead/director roles are nearly always externally filled, without any internal posting. - Little focus on growing people beyond intermediate level. - Travel industry is in pretty dire shape and company has vacancies in key leadership roles. - Leadership is constantly lurching between half-baked product ideas, with no cohesive or consistent roadmap. - Recent loss of key culture champions and difference makers - Several women in product/engineering roles (nearly half) have been let go or left in the past 6-9 months without having jobs lined up. - Lack of trust by leadership in rank-and-file, resulting in micromanagement and overruling decisions made by employees in favour of strong opinions and whims. - Compensation is below industry standard.

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    CrowdRiff Response

    June 26, 2020

    I appreciate the time you took to share both your positive and constructive feedback with us. It is important for us to hear what we are doing well and what we need to improve upon. We are not used to receiving one star reviews so we are not happy that your experience working here has been unsatisfactory and means that in your case, we have failed somewhere along the line. Despite our best efforts, we don't always get it right. This year we have been focused on developing a performance management framework, management training and an internal application process. That way, we can further support our employees growth, help our managers be the best leaders they can be and promote internal applications and promotions. While we know these are good starting points, we acknowledge that we still have a lot of work to do. Thank you again for your insight. It helps us make CrowdRiff a better company for everyone. We wish you the best.

  3. Helpful (4)

    "Feels like the wheels are about to come off!"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at CrowdRiff full-time

    Pros

    1. Fun industry to be in 2.Dog Friendly Office 3. Foosball table

    Cons

    1.Product has gone stale- a year and a half ago we were constantly releasing new features to stay ahead of the game. Now its all based on stories, with no plan if that fails 2.Leadership is at a loss- The company let go of a large amount of sales staff this month, to fix bad decisions made by management throughout the year. No one on the leadership team was let go, for what was their mistakes. Since the announcement, a handful of team members on various teams have handed in their notice. 3. Huge turnover- Over the last year the product team seems to be a revolving door as management can't get people to stay more than 6 months 4. People don't feel safe in their job anymore

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    CrowdRiff Response

    February 25, 2020Co-Founder and CEO

    Thank you for taking the time to provide your feedback. We agree that our industry, customers and culture are a big part of what makes CrowdRiff a great place to work. To address your concerns, I am confident that our 2020 product roadmap under our product leadership at CrowdRiff, and the doubling of our investment in the product & engineering team will result in our flagship product continuing to be the market leader. The unprecedented interest in our Stories platform has also presented us with a massive opportunity that we made a strategic decision to unlock. You are correct that to realize these goals for the year ahead and beyond, we made strategic changes to our team structure that were necessary. This, along with attrition, is an unfortunate but inevitable part of our growth and shift from startup to scale-up. To your point on our leadership team, it is comprised of a healthy mix of both seasoned executives and newer leaders, all of whom have played a big part in our success over these last 5 years. We will continue to invest in professional development at all levels of our organization to best support our team and help us achieve our objectives. I appreciate the time you took to share both your positive and constructive feedback with us. Dan

  4. Helpful (2)

    "SO HAPPY!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Onboarding Specialist in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CrowdRiff full-time for less than a year

    Pros

    Wonderful culture and management! Excited for my future here!

    Cons

    No cons to mention at all!

  5. Helpful (5)

    "Great culture!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at CrowdRiff full-time

    Pros

    Fun to work in travel/marketing and social media Great vacation plan Lots of communication between departments and ceo is very down to earth. Dog friendly office Right downtown so easy to get to

    Cons

    Very dependent on instagram. Every time they make a change it hurts the company.

  6. Helpful (2)

    "Amazing work life balance with managers that really care!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CrowdRiff full-time for less than a year

    Pros

    - Dog friendly office - Flex hours/opportunity to work from home whenever - Competitive salary + with amazing benefits - Fun activities every week - Managers that care about your input - Founders that don't have an ego and listen to the team - Unlimited vacation days!! - Beer keg/fully stocked beer cart/foosball table

    Cons

    - Nothing!! Such a great place to work.

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  7. Helpful (1)

    "The Most Amazing Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CrowdRiff full-time for more than a year

    Pros

    - Amazing executive team - Open communication. Exec team is always willing to answer questions and take time for anybody - Fun activities. We just a few weeks ago had a lunchtime Kombucha workshop. Frequent movie nights, beer tastings, parties, etc. - Literally, every person who works here is a gem. Everyone is humble, smart, kind and funny. Interviews are hard, but it pays off because we've ended up with an incredible team

    Cons

    Literally none. When a problem arises, the team is great at addressing it. They use our quarterly meetings to get a feel for the companies pain points are work towards fixing them. Constant improvement and innovation from the whole team.

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  8. Helpful (2)

    "Amazing experience, from interview, to onboarding, and beyond!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CrowdRiff full-time

    Pros

    - Amazing people - Amazing product - Awesome leadership team that actually cares about employees and customers alike

    Cons

    - Communication may become difficult as we scale, we should focus on this sooner rather than later

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  9. Helpful (1)

    "Start Up Rocket Ship Where Every Seat is First-Class"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CrowdRiff full-time for less than a year

    Pros

    Phenomenal product, team, and culture. Huge momentum that is only gathering strength. Your work and ideas will be highly valued here - everyone has the opportunity to come forward with innovative approaches to what they do.

    Cons

    Honestly can't think of any, it's awesome

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  10. Helpful (7)

    "Voted a Great Place to Work for a Reason!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CrowdRiff full-time for less than a year

    Pros

    - amazing culture - smart and motivated people - no ego - fast growing - innovative product that is easy to get behind

    Cons

    - the office candy jars whisper my name

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