Croach Reviews

Croach hires employees, pays them a weekly fixed rate, and than over works you way past legal working hours, and unfortunately you have no say. Nor do you get paid compensation for the overtime worked. If you have a family at home or a life outside of work don’t even bother they don’t care about you. They only family they think you have is them. Not to mention they pick and choose favorites

The Bad: CSR will make between $10-12/hour. Account management/Scheduler $11-13/hour. Health benefits are pretty low grade as well. I had to fight tooth and nail for a lousy $1 raise when I was initially hired on as a CSR and within a few weeks became an account manager. I was hired on at $12/hour, the max for a CSR, due to my experience and skill level. Upon becoming an account manager I was given a lot more work and responsibility with no additional compensation. I would still be making $12/hour if I hadn't made such a fuss. Same situation with Schedulers. They started out as CSR's, proved their value and were promoted with lots more work and responsibilities and no additional compensation for that. Croach has a nasty habit of doing that. Work-Life balance is pretty bad if you are a tech or a service manager and don't work at the office. (1-star) Croach has a tendency to hire people who shouldn't be working there. No doubt the low wages play a role in that. Quality employees aren't going to work for that cheap unless they are hurting. If you assist with sales, you will only get your hourly and no additional commission. Menial and insulting commission for account managers equating to roughly .0001% at best and .000009% at worst. While I was present, this was never addressed or even responded to when I pointed out that someone saving the company over $100K annually should get a bit more than a lower hourly. Training is poor and isn't going to properly prepare you for dealing with customers. Your boss and your supervisor are not capable of providing the necessary assistance and proper coaching you will need, so you are pretty much on your own. Hard work is rewarded by receiving work from those around you who aren't working as hard - you'll be carrying their weight because of the lack of accountability. Because training is so poor, you will probably get pretty frustrated, especially if you are one of those types of people who genuinely wants to help others. You aren't really given the tools or training that you need to succeed and you are expected to adopt the Croach philosophy which means you will be lying to customers on a regular basis. The most senior customer service representative has been there only a few months and still hasn't been properly trained. At the time I was fired, one person had given their notice and three others were actively looking for another job so they could leave too. In an office of 15 people, that's a third of the employees that intend to leave - across multiple departments. You also get to take turns cleaning the office! That includes bathrooms. The wind will occasionally coat your car in dirt from the nearby stone business and adjacent lots. The Ugly: The company has been in business for over 10 years and should have a better handle on how everything works. Instead it operates by going from one crisis to another with extremely poor planning and forethought leading the way. Office is split between Post Falls and Kirkland and inter-office politics and covering butts makes the rift greater because no one is interested in sharing and working together. No one knows what is going on in other departments until some change is announced. It's a giant game of CYA. Leadership has a nasty habit of rolling things out without actually taking into consideration how they will work or the impact those changes will have on both customers and employees. There doesn't appear to be much thought behind most processes other than, "Hmm.. that's not working. Let's try this!" It's not uncommon to go back to doing things that didn't work, during this process, I assume because no one is actually tracking the changes so it's easy to forget six months later. This is evidenced in the day to day workings at the office and externally, the sales team will target a specific area in door to door sales, with very little consideration for whether there is enough staff to cover those customers. When there isn't, it damages the company's reputation because of very unhappy customers. Again, no forethought or having a plan in place. Leadership is unresponsive to concerns. I filed two official complaints with HR regarding my harassment and supervisor's retaliation and nothing was ever done. I wasn't told that the matter had been dealt with or anything. I spoke with one of the three owners briefly regarding it, and then silence. Others filed similar concerns and were met with silence from leadership. If you speak out about the way things are, you will be persecuted/harrassed for doing so. The state of Idaho won't do anything in response. You will be lied to during your interview and told how Croach is this incredible family-owned and run company that really cares and how there is ample oppotunity to move around - there isn't, and if they cared so much, they wouldn't be paying bottom of the barrel in wages with no real commission structure in place. Because training is so poor, you will undoubtedly be involved in breaking various state statutes regarding pest control at some point, not to mention you will be providing inaccurate information to customers that can actually cause them harm. "Our product is so safe you can lick/drink it!" - It's not and you really shouldn't. "Pregnant? Our product is safe! We use it at hospitals and day cares." - The American Pregnancy Association warns anyone in the first 3-8 weeks of the first trimester to avoid pest control. We can't treat a day care unless it will be unoccupied for 24 hours. That's not a safe product. "Washington state law changed and we now require that you be out of the room we treat for an hour so the product can dry." - The change referred to, was 10 years ago. Croach didn't start obeying it until the last few months of 2018. It's also against the law to provide treatment information or sell the service without a license, both of which Croach employees do every day. Croach tries to position itself as a responsible, family owned business and without doing additional research, that's exactly how it looks - from the exterior. The senior service manager resigned in the late summer of 2018 because Croach leadership would not listen to his concerns and he was tired of dealing with a company that didn't really care. They re-hire people they fired because they realize they can't do it without them. Don't call or show up? Fired! But soon, they'll rehire you. Have to urinate? Do it on the side of a customer's house and get video-taped doing it? Fired! Realize they need a technician for that area.. re-hired! The owners are 100% aware of the problems and do not appear to care. I don't see any real change taking place any time soon.