Pros
The individual offices that have been acquired are great. Staff is great and hardworking.
Cons
Corporate culture in what's supposed to be an empathetic patient care environment. PTO policies seem unethical. They cancel your non-refundable vacations if you get sick before you go. The policy is that you're supposed to use your regular PTO before they allow you to dip into your sick time, and they only let you use your sick time with a doctor's note. Also, the sick time creates a negative balance which you have to work your way out of, and you can't take a regular day off to watch your kid's first school play until you're back in the positives. They have a large deductible for their benefit package, and you have to go to the doctor or bring your kid to the pediatrician if you call out, pay for an office visit, all to prove you were sick when you called out. So not only is your vacation canceled and your kid sick, but you also have to spend $170 to see a doctor, for them to tell you what you already know- it's viral and treat with Tylenol and fluids. There's no flexibility, no compassion for the human experience. They require office managers with compassion to relay these terrible rules and put them in awful positions that we know they don't agree with. They make up reasons to eliminate positions. They gaslight you and tell you it's your fault people have to be let go. They provide minimal support and expect maximum output. They will stretch anyone and everyone so thin that they break. No holiday parties, no bonuses, no birthday cakes, nothing. They make the staff pay for all of it. They have new and shiny ideas every other week, and everything is high-priority. We feel like our workflows are constantly pivoting, and when we can't keep up, we're penalized. Our patients hate the acquisition and providers across multiple practices regret their decision to sell. Executive leadership has never worked in a medical office a day in their lives and it shows.
