CapCenter Reviews

Poor training and ongoing managerial support. When rates were low, we were expected to work at double capacity for months on end. Forced back to the office with essentially no hybrid flexibility. Saw no benefit when business was booming, but massive layoffs as soon as business dries up. "My profits but our losses". Half hearted, standard issue- corporate compassion from HR. Repeating the mission statement over and over means nothing when followed by nothing.

I wish I had pros to say, but unfortunately my experience had led me to never recommend this company. To start, training is limited in all positions and many managers are rather new and also had limited on-the-job training and no managerial training. Half the time, you didn't even know who your manager was because it was always changing. You never knew how you were performing because you kept getting swapped and they would base reviews strictly off of numbers rather than looking at full work responsibilities. Someone else mentioned this company as a "sweat shop" and I could agree. During COVID, things were busy (fair) but driving people into the ground is exhausting. Zero work life balance. Company culture is some of the worst I have seen. Going into the office each day, people were miserable, morale was low and no one wanted to talk to each other. I will say, this stemmed from upper management and trickled down. It is a constant blame game from upper management rather than taking responsibility for things that went poorly. There was no support and every time you spoke up against something, you were quickly shot down or retaliated against, which made motivation diminish. You never feel valued as an employee. There is also a lack of transparency to stakeholders within the company and decisions were always made suddenly without logic, or on the fly which led to disasters down the line. You are CONSTANTLY being micromanaged. For example, if you signed off 5 minutes early, you would be questioned why - even if you finished your work. As someone else mentioned, employee retention rates and turnover will tell you exactly what you need to know to understand the poor company culture. The handling of COVID in my opinion was poor. Managers still expected individuals to work from home, even though they weren't feeling well. Managers didn't even offer taking sick days and it was awkward when you asked. Time-off - Average amount of time-off per year but people wouldn't even use the full amount because when you came back, your work was a mess. At first, there wasn't even a plan for out of office for people to take on your workload, which made it near impossible to feel comfortable taking time off. Many workers were laid off in March 2022 due to changes in the market (somewhat understanding, can happen at any company) except for the fact that they hired like crazy and opened up many new locations and then just laid many people off. The worst part? They were hiring or promoting people for these roles after laying people off.... Pay is low in comparison to other companies and raises each year don't happen. If you are promoted, you get a raise in comparison to your prior role. This is HR's "selling point" that employees who get promoted should be happy they received a raise. A raise for a promotion is part of switching jobs, and then needs to be maintained for the workload in future years. Not, well they made more money being promoted. The bonus structure discussed in the hire process is not reliable at all - When deciding to accept a job offer, consider half or less of the bonus vs what they try to sell you on. You may see a lot of positive reviews here - For a long time the company struggled with low glassdoor reviews and started asking employees to hop on and share a good experience.