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      CallRail

      Engaged employer

      CallRail Reviews

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      4.0

      64% would recommend to a friend

      (107 total reviews)
      avatar

      Marc Ginsberg

      98% approve of CEO

      63% positive business outlook

      Ratings by category

      4.4

      Work/Life balance

      4.1

      Diversity and inclusion

      4.0

      Culture and values

      3.7

      Compensation and benefits

      3.3

      Career opportunities

      3.2

      Senior management

      CallRail has an employee rating of 4.0 out of 5 stars, based on 107 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CallRail employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      107 reviews
      2.0
      May 27, 2026

      A decent job that gets worse every year

      Technical support
      Recommend
      CEO approval
      Business outlook

      Pros

      good culture and benefits, good flexibility with management for the most part. You will never take work home.

      Cons

      Leadership has bet the farm on selling AI products and we are losing because the product isn't polished but we are still charging for it. Meanwhile management keeps asking us to do more with fewer people and resources. This used to be a good place to work. We used to have team outings, we had a beer fridge. There was enough people working on this team so the work didn't seem like so much of a grind. Leadership was willing to spend money on us and the products that we touch every day.

      avatar
      CallRail Response
      1w
      Thank you for taking the time to share your feedback, especially as someone who has been with us for over three years. We truly appreciate your dedication to CallRail. It’s great to hear that you’ve enjoyed our culture, benefits, and flexibility, and that you’ve been able to maintain a healthy work-life balance. We take great pride in making sure our team members can unplug at the end of the day. Our strategic focus on AI is a major part of our evolution. Our customers are leveraging our AI products in meaningful ways, and we believe in continuing to innovate. We also believe AI tools are essential in helping us expedite our ability to provide increased value to our growing customer base. That said, we know that shifting how we work comes with adjustments. We take your concerns about team bandwidth and product quality seriously, and our goal is to ensure our teams feel supported and equipped as we adopt these new technologies to drive efficiency. Thank you again for your honesty. Your perspective is incredibly valuable as we work to build a better CallRail. If you are open to it, we would love to connect directly to hear more of your thoughts on how we can better support your team and optimize the tools you use every day.
      5.0
      Apr 27, 2026

      Supportive culture with growth opportunities

      Senior account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      This company has the most positive culture I have experienced in my career. Never have I felt that so much of my leadership believed in me, knew who I am, knew what I've accomplished, and cared where I want my career to go. There are tons of opportunities to stand out in the crowd and directly influence your own career growth, and I've never had such low stress levels while growing my career. They genuinely want everyone to succeed, and they'll really work hard with you to make that happen. They're also very transparent about the financials are general state of the company. I've never felt like I had less reason to worry about a surprise layoff or acquisition.

      Cons

      The main con is that their salaries don't always compete with the most compelling amongst the Atlanta tech scene, You'll know what they're offering you before you sign though, so you're only in for positives if you are content with the pay they offer you. I suppose another con from the sales lens is that it's not inherently a very expensive product, so this company is not where you'll build a foundation of big, enterprise sales. That should be clear if you're specifically looking for that just by looking at job listings, so nothing that's going to "sneak up on you" once you start.

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      Glassdoor has 110 CallRail reviews submitted anonymously by CallRail employees. Read employee reviews and ratings on Glassdoor to decide if CallRail is right for you.