Does CCI Call Centres pay their employees well?

According to anonymously submitted Glassdoor reviews, CCI Call Centres employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at CCI Call Centres. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at CCI Call Centres?

84% of CCI Call Centres employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CCI Call Centres 3.4 out of 5 for work life balance, 3.9 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at CCI Call Centres?

Customer Service Representative (236) , Customer Service Agent (146) , Call Center Agent (118) , Customer Service Representative (CSR) (38) , Call Center Representative (29) , Customer Service (29) , Team Leader (18) , Call Centre Agent (17) , Consultant (17) , Call Center Customer Service Representative (15) , Agent (12) , Contact Center Agent (9) , Sales Agent (9) , Sales Representative (8) , Customer Service Agent (CSA) (7)

What are the pros of working at CCI Call Centres according to real employee reviews?

"It is a great working environment and there is also skills development." ((in 27 reviews)); "Growth opportunities and industry knowledge is shared" ((in 22 reviews)); "Excellent training and development of staff" ((in 19 reviews)); "good bonuses given every month" ((in 14 reviews)); "Career growth Overtime Free training Work on international campaigns Leadership development" ((in 14 reviews))

What are the cons of working at CCI Call Centres according to real employee reviews?

"The late working hours and no social life" ((in 68 reviews)); "Low Pay (in some cases)" ((in 49 reviews)); "hours are long but doable" ((in 37 reviews)); "Low salary compared to work done" ((in 31 reviews)); "1. Micromanagement and to some extent poor management." ((in 20 reviews))

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CCI Call Centres

CCI Call Centres Reviews

3.8

84% would recommend to a friend

(827 total reviews)

Martin Roe

85% approve of CEO

77% positive business outlook

Ratings by category

4.2

Diversity and inclusion

4.0

Career opportunities

3.9

Culture and values

3.6

Senior management

3.6

Compensation and benefits

3.4

Work/Life balance

CCI Call Centres has an employee rating of 3.8 out of 5 stars, based on 827 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CCI Call Centres employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

827 reviews

2.0

Jun 8, 2026

Timely payments but long working hours

Call center agent

Recommend

CEO approval

Business outlook

Pros

Timely Payments Community working environmnet

Cons

Long Working hours Different Monthly Shifts

5.0

May 29, 2026

Uncapped commission, but low night shift pay

Call center agent

Recommend

CEO approval

Business outlook

Pros

Uncapped comission on my campaign

Cons

Low night shift allowance when working night shift

5.0

May 29, 2026

Growth opportunities hindered by slow decision-making

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Lots of growth opportunities available within the company

Cons

Slow decision-making die to multiple approval layers

Viewing 1 - 3 of 827 Reviews

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Jobs at CCI Call Centres

Skills Development Opportunity

Sandton

View job