The company has the potential to be an industry leader in ABA, but it often falls short in the bigger-picture execution of its values. While it presents itself as progressive and research-based, the actual staff experience can feel very different. The environment can be overly micromanaged, and upper management may not always provide the level of support, compassion, or practical leadership that staff need. There is also a strong emphasis on meeting standards that look good on paper, even when those expectations are not realistic in day-to-day clinical practice. BCBAs are often expected to complete significant non-billable work, including programming, updates (all which needs to be reviewed by upper management before being implemented) and staff training, without compensation, which contributes to poor work-life balance and burnout. Altogether, this can create a frustrating disconnect between what the company promotes and what employees actually experience.