Does IAG Loyalty pay their employees well?

According to anonymously submitted Glassdoor reviews, IAG Loyalty employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at IAG Loyalty. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at IAG Loyalty?

73% of IAG Loyalty employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated IAG Loyalty 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at IAG Loyalty?

Sales Agent (9) , Senior Manager (8) , Customer Service Agent (6) , Manager (6) , Graduate Trainee (5) , Anonymous (3) , Customer Service Representative (3) , Sales (3) , Sales Representative (3) , Analyst (2) , Customer Advisor (2) , Customer Loyalty Advisor (2) , Partner Manager (2) , Partnership Manager (2) , Pricing Analyst (2)

What are the pros of working at IAG Loyalty according to real employee reviews?

"Great atmosphere and culture!" ((in 29 reviews)); "Great people to work with" ((in 28 reviews)); "plus really good benefits, Avios rewards and thank you's." ((in 27 reviews)); "Great colleagues / staff." ((in 11 reviews)); "flexible workings meant you don't have to be in the office 5 days a week and you're actively encouraged to work from home and other locations (London, Heathrow, Gatwick)." ((in 8 reviews))

What are the cons of working at IAG Loyalty according to real employee reviews?

"Appalling managers." ((in 9 reviews)); "Base salary is low, compensated by a large bonus that brings total remuneration to just about competitve." ((in 6 reviews)); "No career progression at all" ((in 6 reviews)); "Leadership teams completely removed from reality" ((in 5 reviews)); "Any Senior Leadership roles go to external applicants even when the internal ones have all the required capability." ((in 5 reviews))

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IAG Loyalty

Part of International Airlines Group

IAG Loyalty Reviews

3.8

73% would recommend to a friend

(244 total reviews)

Adam Daniels

84% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity and inclusion

4.1

Work/Life balance

4.0

Culture and values

4.0

Compensation and benefits

3.6

Senior management

3.3

Career opportunities

IAG Loyalty has an employee rating of 3.8 out of 5 stars, based on 244 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IAG Loyalty employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

244 reviews

5.0

May 7, 2026

Great team and benefits, but office space is limited

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Great team and energetic feel. Fast paced so no day is boring, Office location is easy to get to. WFH and benefits are great.

Cons

Office space can be limited at times.

1.0

May 7, 2026

Has lost it's way - needs a significant shake up.

Partnership manager

Recommend

CEO approval

Business outlook

Pros

-Good Travel benefits -Bonus when paid -Central location (expensive travel)

Cons

- Lack of diversity in leadership, if you are not prepared to flatter and don't fit the right "profile", then forget it - Lack of transparency on pay and benefits - disparities between teams - New ventures misjudgement, untold losses due to launch of sub-optimal products leading to back-tracking and organisational chaos - Negative press coverage of change to Club (Extension gate etc.)

4.0

May 3, 2026

Great team with amazing perks and no real downsides

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Good people, good team and amazing perks

Cons

None that i can think of

IAG Loyalty Response

1mo

Hi, thanks for sharing your positive review of your time at IAG Loyalty. It's great to see that you valued our people-first culture and competitive colleague perks.

Viewing 1 - 3 of 244 Reviews

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Jobs at IAG Loyalty

Full-Stack Engineer (App Team)

Product Lead (Pre booking experience)

Crawley, West Sussex, South East England, England

£52K - £93K /yr

(Glassdoor Est.)

View job

Ecommerce Manager (12 month FTC)

Senior Application Security Engineer