Atelka Reviews | Glassdoor.ca

Atelka Reviews

Updated 11 June, 2018
142 reviews

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2.4
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Atelka CEO Tom Loberto
Tom Loberto
28 Ratings

142 Employee Reviews

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Pros
Cons
  • "Low salary, and difficult to be promoted" (in 9 reviews)

  • "Pay is essentially minimum wage for what is a fairly complex customer service position" (in 6 reviews)

More Pros and Cons

  1. "Customer services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Montreal, QC
    Former Employee - Customer Service Representative in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Atelka full-time (More than a year)

    Pros

    The working environment was very good, helping colleagues and supervisors.

    Cons

    The pay rate was not good enough.

    Advice to Management

    Increase wages


  2. "Friendly envirnoment"

    StarStarStarStarStar
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The floor managers are super helpful

    Cons

    Customer Service Reps shift is a bit stressful

  3. "TOO LITTLE PAY FOR SO MUCH STRESS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fredericton, NB
    Former Employee - Anonymous Employee in Fredericton, NB
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Atelka full-time (Less than a year)

    Pros

    unlimited overtime if you need a lot of hours

    Cons

    too much pressure on staff to makes sales and competition between employees


  4. "Decent for experience/as a last resort"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative (Phones and EChat) in Fredericton, NB
    Former Employee - Customer Service Representative (Phones and EChat) in Fredericton, NB
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Atelka full-time (More than 3 years)

    Pros

    - It's a full time job in Fredericton. All you need to get in is a pulse.
    - With their turnover as high as it is, standards are pretty low.
    - Advancement to management is pretty easy due to high turnover. Just show a bit of persistence and effort and you'll stand out.
    - The experience is great for when you apply to another job.
    - If you can get onto the eChat team, you've got an almost decent job (for half of what you ought to be paid, admittedly, but so it goes).
    - Very occasional incentives for high traffic times (Black Friday, Boxing Day, etc)

    Cons

    - Upper management sees you as disposable parts, not people.
    - There's no reliable communication from or between management.
    - Objectively toxic work environment, little to no effort made regarding harassment complaints.
    - Scheduling is a frequently evolving disaster.
    - Labour laws are treated as more of a suggestion.
    - Fairly frequent abusive customers.
    - Pay is essentially minimum wage for what is a fairly complex customer service position. Commission is negligible even when making a decent amount of sales.
    - You'll be working for a Canadian cell phone provider, so things get pretty evil pretty quick (have fun telling folks they'll have to pay all those usage fees!)
    - The equipment and systems are of very low quality.
    - Very little upwards mobility past open Team Leader, Integrator, or Trainer positions.
    - Advancement leads to significant increase in responsibilities, marginal increase in pay.

    Advice to Management

    Stop being the worst? Folks are a lot happier to come to work and do good work if you treat them like real people and don't keep threatening their positions.


  5. "Basically a sweat shop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Atelka full-time

    Pros

    Just diversity of fellow agents

    Cons

    No chance of promotion,bad management,racism,unsanitary environment.

    Advice to Management

    Learn to respect,empathize and actually help your employees rather than belittling them.


  6. "Too much workplace politics"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Atelka full-time

    Pros

    Very friendly and diverse workplace

    Cons

    Bias
     racism
     profiling
     rude
     crowded

    Advice to Management

    Have an experience with agents


  7. "Good and bad - Canada Post Campaign"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent-Call Center in Montreal, QC
    Former Employee - Customer Service Agent-Call Center in Montreal, QC
    Doesn't Recommend
    Negative Outlook

    I worked at Atelka full-time (Less than a year)

    Pros

    Good benefits packages. Friendly personnel, good supervisors and team leaders.

    Cons

    Antiquated equipment and poorly designed navigation in software, particularly with Canada Post campaign. Nonstop calls during entire shift, high percentage of very angry, very anxious callers. Constant pressure and unrealistic targets for handling times, given the poor software navigation and hang times. Also, system force logs you out of the main application needed to process callers at set intervals, even while on a call. Almost no chance for advancement if English only. Super high agent turnover rate, so constantly working with strangers.

  8. "Good for a first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Atelka full-time

    Pros

    Is a good start for people that is his first job in Canada or in general, the payment is average and is easy to learn the job.

    Cons

    First your schedule is till late but after some months, usually 4 months the schedule starts to get better, sometimes they give you less hours sometimes they require more.


  9. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Atelka full-time

    Pros

    Great hours, great benefits, great people.

    Cons

    Lots of stress but manageable.


  10. "Business Customer Service Representative"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Atelka full-time

    Pros

    Good and friendly environment and pople

    Cons

    Low income
    weekly schedule
    Force to have VTO


Showing 142 of 144 reviews
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