Ripping off patients and forcing them $1000 +sales. Employees not allowed to be clear and concise with patients allowing them to make the decision of what products and needs they may have. I was just told told to give them the best of the best every time and hope that they don’t notice or return for a refund. Which management states we never do and is not allowed however refunds were going on a consistent basis. Because patients are realizing they’re being medically gaslit into certain products. This company also uses scare tactics and has confirmed with employees that they would prefer us scare the patients into a sale, then not at all. Also directed by Manager to hold down patients if necessary to do testing as an unlicensed optician. Even if they were as young as four years old or as old as 100, even if they were physically in pain or discomfort.
District managers, as well as Store managers, gossip about employees and patients in front of them as well as behind closed doors. They also host Store meetings aimed to intimidate and target certain employees. Direct Manager privately stated that meeting was to discuss a single employee and how they can improve to best fit workplace culture. That specific person was also asked to directly address group to see what they can improve on. In which no one gave any suggestions leaving that entire meeting pointless
