AlertMedia Reviews

Thank you for your feedback. We are disappointed that you did not have a positive experience as many other employees do. Our employees are genuinely happy and have fun with one another – that’s real and we are really proud we can create an environment where people enjoy coming to work. We were remote, as much of the world was, during the height of Covid-19 pandemic. We are excited to now be in a hybrid environment to allow our teams options to work from home and come to the office to collaborate cross-functionally, train together and have fun with their fellow colleagues. Over the past 2 years we have doubled the size of our Company, dramatically increased our customer base and in turn, our Customer Success area has grown tremendously. We do provide each of our customers an exceptional experience and have worked hard this year to ensure this is happening by creating new teams and roles within Customer Operations, such as our Community CS team and Implementation. This has also helped us ensure work is balanced across our employees. We have established Customer Success career paths to help our employees understand how they continue to grow and are proud to say that several of our employees have been promoted into and throughout our CS organization. These many improvements have enabled us to continue to retain and invest in our talented employees. We wish you the best in your future endeavors.