Does APAC Customer Services pay their employees well?

According to anonymously submitted Glassdoor reviews, APAC Customer Services employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at APAC Customer Services. This rating has been stable over the past 12 months.

How satisfied are employees working at APAC Customer Services?

65% of APAC Customer Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated APAC Customer Services 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at APAC Customer Services?

Customer Service Representative (155) , Customer Service Representative (CSR) (18) , Customer Service Representative - APAC (17) , Customer Service Representative- Inbound (15) , Team Leader (15) , Customer Service (13) , Operations Manager (5) , Sales Representative (5) , Customer Service Agent (4) , Customer Service Supervisor (4) , Manager (4) , Supervisor (4) , APAC Customer Service Representative (3) , Billing Specialist (3) , TELESALES Representative (3)

What are the pros of working at APAC Customer Services according to real employee reviews?

"They provide good benefits." ((in 21 reviews)); "Good People to Work with!" ((in 20 reviews)); "This company has excellent training." ((in 14 reviews)); "• My coworkers were great." ((in 10 reviews)); "Flexible Hours" ((in 7 reviews))

What are the cons of working at APAC Customer Services according to real employee reviews?

"1) Poor management." ((in 42 reviews)); "Managers are best with power tripping" ((in 19 reviews)); "Supervisors are childish and will pass blame amongst one another when something goes wrong." ((in 14 reviews)); "There is clear favoritism and cliqueyness throughout the whole place with only a few people actually doing their job." ((in 10 reviews)); "Not able to take time off during holidays....at all." ((in 10 reviews))

APAC Customer Services Reviews

3.8

65% would recommend to a friend

(499 total reviews)

James P. McGrath

67% approve of CEO

55% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (499 reviews)

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

APAC Customer Services has an employee rating of 3.8 out of 5 stars, based on 499 company reviews on Glassdoor which indicates that most employees have a good working experience there. The APAC Customer Services employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

499 reviews

1.0

Jul 29, 2015

An honest review

Sales representative

Recommend

CEO approval

Business outlook

Pros

Some work colleagues were friendly

Cons

Highly competitive. Employees are prone to gossip and slander. Poor air ventilation. Intrusive supervision from superiors. Monotonous work, very little variety. No real room for advancement. Public chastisement is common. Unprofessional.

2.0

Mar 10, 2015

A good job while you look for another..

Inbound customer service representative

Recommend

CEO approval

Business outlook

Pros

Benefits after one month, 1-3 weeks paid training, commission (sometimes), full time hours, easy to make friends

Cons

A lot of drama between management and staff, management lack education and training, benefits are hardly giving, you get written up for everything, you often are sent home after 3 hours, even though it's full time, only negative coaching styles, company pushes sales and not customer service, a lot of yelling from management while you are in calls.

1.0

Feb 20, 2015

Do NOT ever apply to them

Ec comm

Recommend

CEO approval

Business outlook

Pros

My co-workers is the only positive with this job. It's Ecomm for BB and FS

Cons

everything. policies are pathetic, in turns it makes the agents get low scores because their hands are tied. hours stink.

Viewing 1 - 3 of 499 Reviews

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