1) Intake team is disorganized and often struggles with scheduling, which directly affects clinicians and patients.
2) Intake managers do not seem equipped to handle the high turnover within their team.
3) Many patients end up not being scheduled or seen on time, which creates frustration for both patients and clinicians.
4) When mistakes happen, intake managers often shift blame onto their subordinates instead of taking accountability, responding only with “acknowledge” messages.
5) Clinicians spend valuable first minutes of patient visits addressing scheduling complaints rather than focusing on care.
6) Ethical concerns: some clinicians (myself included) have been asked by leadership to see patients outside of the agency, which feels unprofessional and inappropriate.