Too many to share all of them, but here are some:
- Wages are above minimum but aren't enough for a life with dignity especially for single parents paying rent
- Assigned schedules include working absolutely every weekend. There are a select few employees who got lucky having one or both weekend days off, but there's little to no chance of a schedule change unless you have a medical reason
- Expect to work every stat holiday unless it's your natural day off, or you booked it off as vacation. And, no. You cannot bank any of your worked stat holidays
- Difficult to achieve and maintain KPIs & metrics
- KPIs enforced by Team Leads who don't even understand how the numbers are obtained. This is especially stressful when you're regularly reminded of disciplinary actions (including termination) for not meeting targets. Meanwhile management is so overworked there's precious little help for anyone who wants to improve their performance. Even shadowing an experienced colleague for half an hour is a luxury this company won't afford its employees
- Keeping-up with productivity expectations was difficult and stressful
- Work avoidance is commonplace (ie: manipulation of statistics, taking advantage of brand / account policies to throw colleagues "under the bus", occasionally hostile interactions with agents from other global contact centers)
- Training is insufficient. It's a sink or swim "learn-on-the-job" environment and you must be effective teaching yourself new things
- It's not a fragrance free workplace and there are too many people wearing perfumes & colognes
- Some members of leadership are very young and have behavioral issues. Examples include swearing on the job & during team meetings, loudly discussing inappropriate topics, time wasting & goofing off, favoritism,
- Insufficient break areas for the number of people in the building. Expect 10 minutes or more of your 30 minute lunch break to be spent walking to and from the lunch room. And that doesn't include time spent in line to use a microwave. Eating at your desk is not allowed.
- Not enough microwaves in break areas
- People always standing in hallways, stairwells, bathrooms, and even in break areas due to not enough space
- People using the restrooms to make personal phone calls
- Not enough washrooms / wc / restroom areas, and not enough toilets in each. Bathrooms are constantly busy, sometimes there are lineups, and you cannot go if one is closed for cleaning because of how long it takes to walk anywhere.
- Free "food" (ie: sugary & cheap) every few weeks with "healthier" alternatives (ie: pancakes & tomato soup with crackers) rarely offered
- Participation in incentives & prizes to increase employee engagement are available only during your breaks. I've almost never engaged with any of them because (again) walking distances are so long and I just need a break for goodness sake.
- Very high turnover. I've made a few friendly connections but people come and go so often that it's all a blur in a week or two.
- You're assigned to work for a specific brand and you cannot transfer to another because 24-7 promises a certain number of bodies (aka: employees) to that brand. They'd rather you resign than help you find a brand (aka: a job) that suits your skills and interests.
- The annual fire drill was so disorganized and they didn't even do a roll call. Everyone used it as a smoke break.
- I could go on but I think I've made my case.
