Working at MasterClass | Glassdoor.ca

MasterClass Overview

San Francisco, CA (US)
51 to 200 employees
2015
Company - Private
Internet
Unknown / Non-Applicable
Competitors

Unknown

MasterClass is transforming online education by enabling anyone in the world to learn from the very best. We are deconstructing what makes an actor able to cry on demand, how an athlete defies gravity, and what it takes to write a bestseller. Our online learning content is ... Read more

MasterClass Reviews

  • Helpful (4)

    "Great people, Poor Leadership and Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at MasterClass full-time (More than a year)

    Pros

    The people who work here are great. There is a feeling of camaraderie amongst the troops albeit mostly within the functional areas (i.e. Content, Engineering, etc). Company benefits are pretty good. The CMO seems to have a vision for the company. Unfortunately he is the only good hire in the last year at the senior level.

    Cons

    Senior leadership and work/life balance are the main cons of this company. Regarding leadership, it honestly doesn't exist. They claim that they care about the people but that is not the case. Recognition and promotions are not based on merit. Leadership doesn't aspire people to do their best which is why all the good talent end up leaving. There is no work/life balance as the expectations given current resources are not aligned. This causes great stress and exist across multiple functional areas not just Content.

    Advice to Management

    Stop micro managing your employees and treat them with respect. You hire good people but then don't let them leverage their experience. Improve cross functional communications to reduce the continual operational errors that occur. People Ops team need to focus on hiring and training managers and it starts at the top. The product is great but please stay true to the mission. Last, set realistic goals thus allowing for a better work/life balance

See All 21 Reviews

MasterClass Photos

MasterClass photo of: MasterClass turns 2!
MasterClass photo of: MasterClass Values Awards
MasterClass photo of: The photo booth is always a popular one at our parties
MasterClass photo of: Members of our team from LA joined us for the celebration!
MasterClass photo of: Celebrating our 3rd anniversary!
MasterClass photo of: employees contributing to our wall art
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MasterClass Interviews

Experience

Experience
30%
15%
55%

Getting an Interview

Getting an Interview
63%
25%
8%
4

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Business Analyst Interview

    Anonymous Interview Candidate in San Francisco, CA (US)
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at MasterClass (San Francisco, CA (US)) in June 2020.

    Interview

    I agree with the negative reviews. This company lacks communication skills. They need to hire more experienced recruiters or rethink their recruiting process.

    I applied online and after 10 days a recruiter approached asking me to schedule a time for a phone screening. I scheduled it for a couple of days later. On the interview day, she called 5 minutes late which giving the Covid19 situation, I tried to understand.
    From the very begging, she sounded a bit tired and she tried to wrap up the conversation as soon as she can. She only asked me about my background and what I do now, in a rush. Then gave an overview of the role and the company. Then she asked me if I have any questions. I started my questions by asking what is the company's approach to Diversity and Inclusion? She paused or went silent for a second, then tried to put together something as a response. Her response, however, did not convince me if this company is a culturally diverse and welcoming place. She also failed to provide me convincing answers to my other questions about the company's flexibility on remote work, and also work/life balance. Overall, she sounded not happy with my questions. I did not feel any sympathy in her tone throughout our 30 minutes-long phone conversation. I don't know how she was able to judge my valuable technical skills required for the job either. In the end, she promised to get back to me in a couple of days about the next steps.

    Two days later, I received a passive no-reply email from the Recruiting Team (not her, as she promised) saying that they decided not to move on with my application. I forwarded this email to the recruiter and asked her if she can provide me some feedback on my interview with her so I can learn from this experience and better prepare for my future interviews. Guess what? She never responded back!
    If you have an upcoming interview with this company just remember how they didn't like my questions. As much as they interview you, you interview them as well. Ask a lot of questions from the recruiter and if they fail to provide you a positive answer, then maybe it's not the right company for you.

    A couple of advice to the recruiting team:
    1- Diversity and Inclusion, Remote work possibility, and work/life balance are top 3 employment concerns in San Francisco Bay Area now. If you are not willing to practice any of these concepts, you're failing.
    2- When you reject an applicant for any reason, please take 5 minutes to provide them feedback on how well they did. Especially when they ask you to get one. It will only take 5 minutes out of your time to write a couple of kind and thoughtful lines. No passive and generic no-reply email will get the applicants to anywhere in their job search journey. Leave a pleasant memory of yourself on the people. I could be one of your user/customers! With this interview experience, I have no interest in your product either.

    Interview Questions

See All 33 Interviews

Company Updates

  • Our newest instructor has spent nearly 50 years bending and breaking the usual storytelling formulas, winning over mainstream audiences and earning four Oscar nominations. David Lynch’s MasterClass on Creativity and Film is now here. http://glassdoor.com/slink.htm?key=vMXkF

  • Natalie Portman’s MasterClass is ready for you. Learn acting techniques from the star of "Black Swan” and “Jackie” as she breaks down her methods for bringing authenticity to her characters—and teaches you how to build your own creative process. http://glassdoor.com/slink.htm?key=vMXk9

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MasterClass Awards & Accolades

  • Webby Award for Media Streaming in Websites, https://www.youtube.com/watch?v=zjX-V6Lltuc, 2018

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