Working at MasterClass | Glassdoor.ca

MasterClass Overview

San Francisco, CA (US)
51 to 200 employees
2015
Company - Private
Internet
Unknown / Non-Applicable
Competitors

Unknown

MasterClass is transforming online education by enabling anyone in the world to learn from the very best. We are deconstructing what makes an actor able to cry on demand, how an athlete defies gravity, and what it takes to write a bestseller. Our online learning content is ... Read more

MasterClass Reviews

  • Helpful (2)

    "Great people and culture, promising product, terrible leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA (US)
    Former Employee - Anonymous Employee in San Francisco, CA (US)
    Recommends
    Positive Outlook

    I worked at MasterClass full-time (More than a year)

    Pros

    Amazing people throughout the company. For the most part, everyone is super friendly and great to work with. It's a very tight knit community.

    Cons

    The leadership team is completely dysfunctional. In 2019, they hired an Interim CMO and a Chief People Officer. The CMO quit in less than 60 days and the CPO was fired in less than a year. Several great employees have quit over the years because they could not stand working for this exec group. They often made us work on initiatives that didn't make sense to anyone, and then when those initiatives fell apart, they would find someone to blame.

    Advice to Management

    Listen to your employees, especially when they have ideas that differ from yours, rather than only promoting and rewarding people who agree with everything you say.

See All 24 Reviews

MasterClass Photos

MasterClass photo of: MasterClass turns 2!
MasterClass photo of: MasterClass Values Awards
MasterClass photo of: The photo booth is always a popular one at our parties
MasterClass photo of: Members of our team from LA joined us for the celebration!
MasterClass photo of: Celebrating our 3rd anniversary!
MasterClass photo of: employees contributing to our wall art
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MasterClass Interviews

Experience

Experience
29%
15%
56%

Getting an Interview

Getting an Interview
60%
24%
8%
8

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1. Helpful (2)  

    Business Analyst Interview

    Anonymous Interview Candidate in San Francisco, CA (US)
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at MasterClass (San Francisco, CA (US)) in June 2020.

    Interview

    I agree with the negative reviews. This company lacks communication skills. They need to hire more experienced recruiters or rethink their recruiting process.

    I applied online and after 10 days a recruiter approached asking me to schedule a time for a phone screening. I scheduled it for a couple of days later. On the interview day, she called 5 minutes late which giving the Covid19 situation, I tried to understand.
    From the very begging, she sounded a bit tired and she tried to wrap up the conversation as soon as she can. She only asked me about my background and what I do now, in a rush. Then gave an overview of the role and the company. Then she asked me if I have any questions. I started my questions by asking what is the company's approach to Diversity and Inclusion? She paused or went silent for a second, then tried to put together something as a response. Her response, however, did not convince me if this company is a culturally diverse and welcoming place. She also failed to provide me convincing answers to my other questions about the company's flexibility on remote work, and also work/life balance. Overall, she sounded not happy with my questions. I did not feel any sympathy in her tone throughout our 30 minutes-long phone conversation. I don't know how she was able to judge my valuable technical skills required for the job either. In the end, she promised to get back to me in a couple of days about the next steps.

    Two days later, I received a passive no-reply email from the Recruiting Team (not her, as she promised) saying that they decided not to move on with my application. I forwarded this email to the recruiter and asked her if she can provide me some feedback on my interview with her so I can learn from this experience and better prepare for my future interviews. Guess what? She never responded back!
    If you have an upcoming interview with this company just remember how they didn't like my questions. As much as they interview you, you interview them as well. Ask a lot of questions from the recruiter and if they fail to provide you a positive answer, then maybe it's not the right company for you.

    A couple of advice to the recruiting team:
    1- Diversity and Inclusion, Remote work possibility, and work/life balance are top 3 employment concerns in San Francisco Bay Area now. If you are not willing to practice any of these concepts, you're failing.
    2- When you reject an applicant for any reason, please take 5 minutes to provide them feedback on how well they did. Especially when they ask you to get one. It will only take 5 minutes out of your time to write a couple of kind and thoughtful lines. No passive and generic no-reply email will get the applicants to anywhere in their job search journey. Leave a pleasant memory of yourself on the people. I could be one of your user/customers! With this interview experience, I have no interest in your product either.

    Interview Questions

See All 34 Interviews

Company Updates

  • Our newest instructor has spent nearly 50 years bending and breaking the usual storytelling formulas, winning over mainstream audiences and earning four Oscar nominations. David Lynch’s MasterClass on Creativity and Film is now here. http://glassdoor.com/slink.htm?key=vMXkF

  • Natalie Portman’s MasterClass is ready for you. Learn acting techniques from the star of "Black Swan” and “Jackie” as she breaks down her methods for bringing authenticity to her characters—and teaches you how to build your own creative process. http://glassdoor.com/slink.htm?key=vMXk9

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MasterClass Awards & Accolades

  • Webby Award for Media Streaming in Websites, https://www.youtube.com/watch?v=zjX-V6Lltuc, 2018

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