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Notice concerning COVID-19
Intouch Insight has posted an update on their COVID-19 response. Please see Company Updates for the latest news.

Intouch Insight Overview

Kanata, ON
51 to 200 employees
Company - Public (INX.V)
Computer Hardware & Software
$10 to $25 million (CAD) per year


Intouch Insight offers a complete portfolio of customer experience management (CEM) products and services that help global brands delight their customers, strengthen brand reputation and improve financial performance.

Through its flagship SaaS product ... Read more

Mission: We design, build and deliver solutions that collect data for customers, and provide information that improves business outcomes.

Intouch Insight Reviews

  • "Great company, welcoming culture, knowledgable workforce."

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ottawa, ON
    Former Employee - Anonymous Employee in Ottawa, ON
    Neutral Outlook
    Approves of CEO

    I worked at Intouch Insight full-time (More than 3 years)


    The management team is highly experienced, knowledgeable, and supportive of employee growth and development. Beautiful office. Fun team building activities. A clear vision for the future. Great level of communication from CEO and upper management, to employees.


    - Teams are still somewhat siloed.
    - No maternity/paternity leave benefits in place.
    - Individula benefit plans are rather expensive, and flex plan has some limitations.

    Advice to Management

    Would recommend modernizing the parental benefits offered by the company to employees. Most tech companies offer a baby bonus in lieu of maternity/parental leave (if they are unable to provide employees with paid weeks of maternity/paternity leave).

See All 38 Reviews

Intouch Insight Photos

Intouch Insight photo of: Mexico Trip for all staff - December 2018
Intouch Insight photo of: Halloween 2019 in the Kanata office - another tough day at the office!
Intouch Insight photo of: Operations team - making decorations in the warehouse - careful with that drill, Laura!
Intouch Insight photo of: Fort Mill Office Field Trip, August 2019 - Topgolf!
Intouch Insight photo of: Halloween 2019 - a group costume
Intouch Insight photo of: Ottawa Field Trip, August 2019 - a riverboat cruise on the Ottawa river
See All PhotosSee All

Intouch Insight Interviews



Getting an Interview

Getting an Interview





    Product Interview

    Anonymous Interview Candidate in Ottawa, ON
    No Offer
    Positive Experience
    Average Interview


    I applied online. The process took 4 weeks. I interviewed at Intouch Insight (Ottawa, ON).


    Received an email asking for timeslots for a phone interview. The phone interview wasn't bad and was more indepth than typical phone interviews.

    It took a while to hear back and my follow-up went unanswered. Invited to a panel interview where I got to meet a good cross-section of the team. Some of the people were prepared than others.

    Took a while to hear back after this.

    Interview Questions

See All 3 Interviews

Company Updates

  • We are in Canada's largest tech park, with 500 companies, and we just won "Company of the Year". It's taken a lot of hard work and we still have a long way to go, but we all feel it's great to be a part of this story!

    Intouch Insight Named the Kanata North Company of the Year | Intouch Insight

    OTTAWA, Canada (November 19, 2018) - Intouch Insight Ltd. ("Intouch") (TSXV: INX) (OTCQB: INXSF), a leader in customer experience management, was named the Kanata North Company of the Year at the 2018 Best Ottawa Business Awards (BOBs).

  • COVID-19

    Our customers have suffered greatly during this pandemic, but it is amazing to see how many of them have been able to pivot and rebound ..... and now they are starting to return, to measure their customers' views of how they are doing .... and we are delighted to be able to help them do that! Sure, we suffered a dramatic drop in revenue in Q2, but are we down about it? No, we are not! That's the great thing about this company - we're in a great market with amazing customers and we have the right people on the team!

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Intouch Insight Awards & Accolades

  • Company of the Year, BOB Awards (Best Ottawa Business Awards), 2018

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