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Intouch Insight

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Intouch Insight

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Intouch Insight Overview

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Collecting customer and operational insights has been in our DNA since the beginning. In 1992 we launched with a mystery shopping program, to help companies measure different touchpoints within their customers' journey. We were actually the first market research company to ...
Mission: The reason we work so hard (our purpose): To improve the experience that customers have when interacting with businesses in their everyday life. How we do it: Intouch Insight offers a complete portfolio of customer experience management (CEM) products and services that help ...

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Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?




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Intouch Insight Reviews

Intouch Insight64
Recommend to a Friend
Approve of CEO
Intouch Insight President & CEO Cameron Watt
Cameron Watt
51 Ratings
    Software Developer
    Current Employee, more than 8 years
    Kanata, ON
    CEO Approval
    Business Outlook


    Great team atmosphere Hybrid work model Great pay Amazing culture & values


    Nothing that I can think of...

    See All 71 Reviews

    Intouch Insight Photos

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    Intouch Insight Interviews

    Getting an Interview
    Applied online80%

    1. IT Support Interview

      Anonymous Employee in Canada
      No Offer
      Negative Experience
      Difficult Interview

      I applied online. I interviewed at Intouch Insight (Canada)


      Horrendous. The 1st meeting seemed positive. The 2nd similarly seemed positive, after speaking with one guy. Then I spoke to a 2nd guy who, despite my having 18 years' experience, at some point during the interview appeared to become very dismissive and started blowing me off. I have to assume it was because he felt threatened by just how much knowledge and experience I have, and started worrying I might end up replacing him at the company.

      Nevertheless, I was tentatively optimistic, and sent a follow-up email to the 1st guy asking what the next steps were. A couple of days later, the guy #2 responded informing me they decided not to move forward with the hiring. I guess I should be grateful they didn't ghost me like they did another guy who left a review on this site.

      Regardless, I was upset with that outcome and decided to reach out to the CEO to let him know. His response was... illuminating. He informed me that they didn't proceed because of my attitude.

      Now, tell me, which do you think is more likely: that there was something wrong with my attitude, that I was on less than my best behavior during the job interviews (and, indeed, why wouldn't I be)? Or, those involved, wanting to cover their tails, after I went to the CEO, told him I had an attitude, and that he went with that because he didn't like me emailing him about the experience. I leave it to you to draw your own conclusions.

      Suffice to say, it's all quite eyebrow-raising. 1st of all, he gaslit me (it's amazing that anyone in the corporate environment still resorts to gaslighting in 2023. It's like this guy's been sleep for the last 10 years, and totally missed the cultural developments of the last decade). 2nd, take a moment and ask yourself: do YOU want to work for a company that, should it become propitious for them, starts gaslighting you and questioning your "attitude"? Do you REALLY want to work for a company like that?

      If so, welcome to your new home.

    See All 6 interviews

    Company Updates

    Employer logoIntouch Insight
    Company News
    Exciting news! Intouch acquiring Alta360 - a very well-run business in the customer experience space, based in Toledo, Ohio.
    Shared image - Intouch Insight Announces A Definitive Agreement To Acquire Alta360
    Intouch Insight Announces A Definitive Agreement To Acquire Alta360
    Employer logoIntouch Insight
    Company News
    Intouch has signed a Letter of Intent to acquire another Customer Experience Management company
    Shared image - Intouch Insight to Acquire a Customer Experience Measurement Company
    Intouch Insight to Acquire a Customer Experience Measurement Company

    Intouch Insight Awards & Accolades

    • Company of the YearBOB Awards (Best Ottawa Business Awards)2018

    Popular Careers with Intouch Insight Job Seekers


    Intouch Insight FAQ

    (25 Questions)

    All answers shown come directly from Intouch Insight Reviews and are not edited or altered.

    See questions about:

    Does Intouch Insight assist with or provide childcare?

    ...CEO should take care when making fun of people, especially in todays reality....

    March 27, 2021

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    People Also Ask about Intouch Insight

    Employees rate Intouch Insight 4.1 out of 5 stars based on 64 anonymous reviews on Glassdoor.

    To get a job at Intouch Insight, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Intouch Insight and prepare for tough questions.

    Overall, 77% of employees would recommend working at Intouch Insight to a friend. This is based on 64 anonymously submitted reviews on Glassdoor.

    67% of job seekers rate their interview experience at Intouch Insight as positive. Candidates give an average difficulty score of 2.5 out of 5 (where 5 is the highest level of difficulty) for their job interview at Intouch Insight.

    75% of employees think that Intouch Insight has a positive business outlook. This is based on anonymous employee reviews submitted on Glassdoor.

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    Intouch Insight Locations

    • Atlanta, GA
    • Kanata
    • Laval
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    Glassdoor gives you an inside look at what it's like to work at Intouch Insight, including salaries, reviews, office photos, and more. This is the Intouch Insight company profile. All content is posted anonymously by employees working at Intouch Insight.