Intouch Insight Snapshot
The reason we work so hard (our purpose)
To improve the experience that customers have when interacting with businesses in their everyday life.
How we do it:
Intouch Insight offers a complete portfolio of customer experience management (CEM) products and services that help global brands delight their customers, strengthen brand reputation and improve financial performance. Here’s how we fuel our clients’ customer experience success:
IntouchShop®
Full service, tailored mystery shopping programs that evaluate brand standards, service quality, compliance and operations from customers’ lens. These results are transformed into insights that ensure brand consistency and service excellence across every location.
IntouchCheck®
Digital checklist and inspection software to streamline operational processes for multi-location operators. It offers real-time tracking of tasks, brand standards, and compliance. Whether you run 5 locations or 500, IntouchCheck® helps standardize processes, stay compliant, and keep teams connected.
IntouchSurvey®
An easy-to-use survey tool that helps businesses collect and analyze customer feedback in real time. With multi-channel reach, AI-powered insights, and customizable templates, it turns responses into insights that transform experiences.
IntouchCX™ Platform
Our platform aggregates feedback from surveys, mystery shopping, and audits into one interface, giving businesses a 360 view of their customer experience. It helps monitor performance, identify trends, and implement data-driven strategies to boost satisfaction and efficiency.
IntouchAudit®
Third-party operational audits that uncover gaps in SOPs, brand standards, inventory, and safety, giving leaders clarity to improve consistency & ROI.
To improve the experience that customers have when interacting with businesses in their everyday life.
How we do it:
Intouch Insight offers a complete portfolio of customer experience management (CEM) products and services that help global brands delight their customers, strengthen brand reputation and improve financial performance. Here’s how we fuel our clients’ customer experience success:
IntouchShop®
Full service, tailored mystery shopping programs that evaluate brand standards, service quality, compliance and operations from customers’ lens. These results are transformed into insights that ensure brand consistency and service excellence across every location.
IntouchCheck®
Digital checklist and inspection software to streamline operational processes for multi-location operators. It offers real-time tracking of tasks, brand standards, and compliance. Whether you run 5 locations or 500, IntouchCheck® helps standardize processes, stay compliant, and keep teams connected.
IntouchSurvey®
An easy-to-use survey tool that helps businesses collect and analyze customer feedback in real time. With multi-channel reach, AI-powered insights, and customizable templates, it turns responses into insights that transform experiences.
IntouchCX™ Platform
Our platform aggregates feedback from surveys, mystery shopping, and audits into one interface, giving businesses a 360 view of their customer experience. It helps monitor performance, identify trends, and implement data-driven strategies to boost satisfaction and efficiency.
IntouchAudit®
Third-party operational audits that uncover gaps in SOPs, brand standards, inventory, and safety, giving leaders clarity to improve consistency & ROI.
Collecting customer and operational insights has been in our DNA since the beginning.
In 1992, we launched with a mystery shopping program, to help companies measure different touchpoints within their customer's journey. We were actually the first market research company to develop kiosks to collect electronic data in the field. Originally, a lot of people knew us as "the kiosk company".
Our experience over the years has led us to become a fully-fledged customer experience (CX) solutions provider. We empower multi-location businesses to achieve operational excellence through mystery shopping, operational audits, and proprietary tools including checklist and inspection software, surveys, and a CX platform.
We are a 2025 Elite Member of the Mystery Shopping Providers Association (MSPA) and have been honored as one of the MSPA Americas Shoppers' Choice Winners for 2025.
Trusted by over 300 of the most loved brands in QSR, fast casual, retail, grocery, petro-convenience, and hospitality, we help organizations exceed customer expectations, enhance brand reputation, and drive measurable results.
Chosen by Industry Leaders:
6 of the top 10 Petro-Convenience Chains
1 of top 2 Beverage Manufacturers
4 of the top 10 and 19 of the top 50 QSR Chains
1 of the top 3 Global Technology Companies
For a little more information on what it's like to work here, visit https://www.intouchinsight.com/intouch-jobs
In 1992, we launched with a mystery shopping program, to help companies measure different touchpoints within their customer's journey. We were actually the first market research company to develop kiosks to collect electronic data in the field. Originally, a lot of people knew us as "the kiosk company".
Our experience over the years has led us to become a fully-fledged customer experience (CX) solutions provider. We empower multi-location businesses to achieve operational excellence through mystery shopping, operational audits, and proprietary tools including checklist and inspection software, surveys, and a CX platform.
We are a 2025 Elite Member of the Mystery Shopping Providers Association (MSPA) and have been honored as one of the MSPA Americas Shoppers' Choice Winners for 2025.
Trusted by over 300 of the most loved brands in QSR, fast casual, retail, grocery, petro-convenience, and hospitality, we help organizations exceed customer expectations, enhance brand reputation, and drive measurable results.
Chosen by Industry Leaders:
6 of the top 10 Petro-Convenience Chains
1 of top 2 Beverage Manufacturers
4 of the top 10 and 19 of the top 50 QSR Chains
1 of the top 3 Global Technology Companies
For a little more information on what it's like to work here, visit https://www.intouchinsight.com/intouch-jobs
