Report to: Senior Manager of Business Division Richmond and Director of Vancouver Region

Employment Type: Full-Time

Location: Richmond, BC V6Y 2C2

Key Responsibilities

- Loan Administration

• Process daily loan transactions including drawdowns, repayments, repricing, and conversions.

- Business Support

• Maintain relationships with existing and prospective non-lending or low-risk clients, including trade finance clients.
• Cross-sell bank products and services.
• Process deposits and account transactions as needed.

- Compliance

• Assist with CRRs and ongoing reviews to meet AML/ATF and regulatory requirements.
• Coordinate with Compliance, Risk, and other departments to stay aligned with policies.

- Office Administration

• Respond to customer inquiries in person, by phone, and by email.
• Manage office/branch supply inventory.
• Assist with staff expense claims and departmental expense tracking.
• Prepare meeting minutes and support department events.

- Other Duties

• Perform tasks assigned by senior management.
• Ensure adherence to all internal policies and regulatory requirements (OSFI, FINTRAC, FCAC, CDIC, OPC, CRA).
• Support credit applications, renewals, and related documentation.
• Prepare routine reports (reminders, pipeline, projections, insurance/PPSA, weekly/monthly reports).
• Maintain and safeguard loan documents and securities (physical and digital).
• Assist with organizing and digitizing credit files in CGMS and Imaging systems.

Qualification

• Post-secondary degree or certification in related field of study.
• At least 3-year loan and office administrative experience.
• Excellent interpersonal skills and willing to meet people.
• High standard of communication skills in oral and written English and Chinese.
• Pleasant manner in handling customers’ inquiries and complaints.
• Courteous and cooperative attitude towards colleagues and work assigned.
• Complete knowledge of banking products.
• Effective working knowledge in computer software.
• Ability to work under pressure to meet deadlines and handle difficult situations.
• Good verbal and written communications skills in English. Proficiency in Chinese Mandarin and/or Cantonese is considered an asset.

Recruitment Process, Privacy and Accessibility Notice

We thank all applicants for their interest in career opportunities with Industrial and Commercial Bank of China (Canada) (“ICBK”). Please note that only shortlisted candidates will be contacted.

ICBK is committed to fostering an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please inform us and we will work with you to address your needs. For more information on our accessibility commitment, please refer to Accessibility at ICBK on our corporate website.

To learn more about how ICBK collects, uses, and safeguards personal information provided during the recruitment process, please refer to the ICBK Privacy Statement for Recruitment and Employment available on our corporate website.

Job Types: Full-time, Permanent, Fixed term contract

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Vision care

Application question(s):

• As required by the job, do you deliver services bilingually in English and/or Chinese to customers depending on their needs?

Education:

• Bachelor's Degree (preferred)

Experience:

• loan administrative work: 2 years (preferred)

Work Location: In person