We are seeking an experienced Quality Assurance Lead with a strong background in Retail Payments and card processing platforms to support the delivery of large-scale business and technology initiatives. The successful candidate will work closely with cross-functional partners — including technology, operations, and product teams — to lead end-to-end testing efforts, ensure quality standards, and align solutions with business objectives.

This role is ideal for a proactive, detail-oriented professional who excels in structured environments and is comfortable working with complex systems, data, and regulatory frameworks within the financial services sector.

Location: Toronto, ON (Hybrid – 2 days in office)
Contract Length: 6 Months (Extension Possible)
Hours: 9 AM–5 PM EST
Pay: T4 $56.91/hr // IC: $65.38/hr

• Own end-to-end QA lifecycle including planning, execution, defect management, and final sign-off for TSYS-related projects.
• Collaborate closely with business stakeholders, vendors, and cross-functional teams to ensure alignment on requirements and testing outcomes.
• Lead defect triage sessions, perform root cause analysis, and drive timely resolution of issues across systems and teams.
• Enforce QA standards, test strategies, and documentation while ensuring compliance with enterprise policies and regulatory requirements.
• Develop and maintain test plans, test cases, and traceability across project deliverables.
• Support UAT (User Acceptance Testing) by coordinating execution, validating results, and ensuring business sign-off.
• Identify opportunities for automation, process improvements, and efficiency gains within QA practices.
• Provide clear reporting and communication on testing progress, risks, and quality metrics to stakeholders.
• Ensure data integrity and accuracy across TSYS platforms and downstream systems.

• 7+ years of progressive QA and testing experience, preferably within financial services or payments.
• Proven experience delivering initiatives in the following domain:
• Retail Payments: Card processing (TSYS), credit card lifecycle, pricing and interest updates, disclosures, and payment systems.
• Strong hands-on experience with TSYS, including TS2 green screen data conditioning and TSYS rewards.
• Experience leading QA efforts for credit card product launches end-to-end.
• Experience with card generation, statements, customer communications, and payment workflows.
• Familiarity with digital wallets, tokenization, and modern payment technologies.
• Experience with FICO TRIAD Customer Manager or similar decisioning platforms.
• Strong understanding of SDLC methodologies (Agile and/or Waterfall).
• Demonstrated ability to manage defect lifecycle, testing strategy, and cross-team coordination.
• Proficiency in QA tools, test management platforms, and reporting tools.
• Excellent analytical, documentation, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment with minimal supervision.

Preferred

• Experience working in large enterprise or regulated financial institutions.
• Familiarity with TRIAD and mainframe file handling processes.
• Hands-on experience with test automation frameworks and tools.
• Knowledge of compliance, risk, and control frameworks in banking or payments.