Warehouse & Freight Network Manager

AMZ Prep is looking for a Network Manager to lead the performance and expansion of our partner warehouse network and freight operations. This role oversees facility management, carrier development, transportation strategy, program rollouts, and cross-functional coordination to ensure our network operates at the highest standard for speed, accuracy, and reliability.

The role today is focused on fulfillment and freight. As the network matures, scope will expand to include parcel.

3-5 Core Responsibilities

• Onboarding warehouses and freight partners
• Freight and middle-mile operations, including transportation strategy and carrier performance
• Warehouse network performance and accountability
• Reporting / SLA

Metrics

• On-time fulfillment
• SLA %
• Inbound to check-in time
• MBR / QBR cadence and outcomes
• Gross margin / GP by network and by site

Role Overview

This role leads the performance and expansion of the AMZ Prep partner network across warehousing and freight, with parcel folded in as the network scales. You will be responsible for ensuring our facilities and carrier partners operate at a high standard for speed, accuracy, communication, and merchant experience.

You will work closely with operations, customer success, finance, sales, and technology to ensure the network performs reliably while continuing to scale.

This role also oversees the development of our freight and middle-mile capabilities, including Amazon inbound, domestic trucking, and international freight coordination, and owns the transportation strategy that sits behind it.

Success in this role requires strong operational judgment, accountability, and the ability to improve systems across multiple facilities and vendors.

Our Values

Our team operates with a few simple principles that guide how we work. If you don't align with these values we'd recommend you don't apply.

Win Relentlessly We work hard and stay resilient when things get difficult. We push to raise the bar everyday and are obsessed with delivering results for our merchants. We move fast, adapt quickly, and help our customers win online.

Own the Outcome We take responsibility for the results of our work. We do not wait for someone else to solve problems. When something breaks, we step in, fix it, and ensure it does not happen again.

Be Humbly Confident We are confident in our abilities but grounded in how we work with others. We communicate directly, stay respectful, and avoid politics or ego. We call out issues early and focus on solutions.

Obsess Over Data Data drives how we operate. We use numbers to identify problems, improve processes, and make better decisions. Metrics are not just reports. They guide how we improve our network.

What You Will DoFacility Management

• Oversee performance across all partner warehouses (20+ sites)
• Run mandatory weekly check-ins and track operational updates.
• Review workflows for prep, DTC, B2B, and middle-mile.
• Hold partner facilities accountable for speed, accuracy, and communication.
• Travel when required for launches, audits, or escalations.

Sourcing and Expansion

• Source and vet new partner warehouses when coverage or capacity is needed.
• Evaluate facilities for quality, staffing, operational capabilities, and cost structure.
• Support onboarding and offboarding and training for new facilities.
• Build playbooks so every partner follows consistent standards.

Performance and Accountability

• Track OTIF, SLA, throughput, and accuracy across all partner warehouses.
• Maintain scorecards that measure speed, quality, and volume.
• Share weekly performance reports with leadership.
• Host MBR and QBR reviews that highlight wins, issues, and improvement areas with each warehouse.
• Ensure compliance with operational procedures and documented workflows.

Margin and Profitability

• Review cost per order and cost per unit at each warehouse.
• Identify inefficiencies that impact margin or throughput.
• Recommend layout, staffing, or workflow improvements that increase efficiency.
• Work with Finance on cost control and vendor performance.
• Shift merchant volume across the network when it improves speed, cost, or reliability.

Freight Operations and Team Leadership

You will build and oversee our freight and middle-mile operations across the network. This includes domestic trucking, Amazon inbound freight, international shipments, and consolidation programs.

You will manage the day-to-day freight operations, including one full-time dispatch manager who reports directly to you. Over time, this team will expand.

Responsibilities include:

• Overseeing daily freight coordination and dispatching operations.
• Managing the dispatch manager and future hires within the freight team.
• Resolving escalations related to freight lanes, carrier performance, and delivery issues.
• Building reporting systems to track lane performance, transit times, and freight costs.
• Holding freight partners accountable for reliability and service levels.
• Supporting onboarding and offboarding of freight vendors and carrier partners.
• Working with the technology team to implement AI agents and automation that improve freight coordination and reporting.

Transportation Strategy & Carrier Performance

• Analyze transportation performance across lanes, carriers, and modes, and develop strategic initiatives to improve cost, speed, and reliability.
• Drive freight compliance across the network, including carrier adherence to routing guides, tender acceptance, and documented processes, and lead process improvements to close gaps.
• Conduct regular carrier performance reviews (scorecards, QBRs) covering on-time performance, cost, damages/claims, and responsiveness, and hold underperforming carriers accountable.
• Identify and pursue transportation savings opportunities through lane consolidation, mode shifts, and carrier mix optimization.
• Partner with Finance to model freight cost impact of network and carrier decisions.

Middle Mile and Carrier Development

• Source and negotiate freight, trucking, and consolidation partners.
• Build efficient middle-mile lanes for Amazon inbound and DTC delivery.
• Analyze routing data to identify faster and lower-cost options.
• Support improvements in dispatching, consolidation, and order routing.

Program Rollout and Training

• Roll out new programs such as parcel, SFP, prep workflow changes, and B2B operations.
• Train partner warehouses on new processes and operational standards.
• Maintain and update SOPs across the network.
• Ensure partners follow safety standards and operational procedures.

Technology and Systems

• Work with the technology team to build dashboards for warehouse and freight performance across our WMS platforms, including ShipHero, Logiwa, and our own custom system.
• Improve visibility and reporting across all partner facilities.
• Support process automation that reduces manual work.
• Must be comfortable inside of Excel, Google Data Studio (Looker Studio), Power BI, and data more broadly.
• Ensure partners adopt required tools and workflow systems.

Cross-Team Alignment

• Work with Operations on network capacity planning.
• Keep Customer Success informed of partner performance and issues.
• Work with Finance on margin tracking and vendor compliance.
• Support Sales with accurate network capabilities and timelines.
• Collaborate with Procurement when evaluating new programs or volume shifts.

Role Experience

• 3 to 5 years of experience in warehousing, logistics, freight, or 3PL environments.
• Hands-on experience with pick, pack, receiving, prep, or B2B workflows.
• Experience working with or managing multiple warehouse vendors, carriers, or 3PL partners.
• Strong understanding of workflow design, throughput, and operational planning.
• Comfortable reviewing data sets, including OTIF, SLA, accuracy, and cost per order.
• Experience with WMS, TMS, or ERP reporting tools.
• Proven ability to improve processes through SOP updates or workflow redesign.
• Background working with trucking, freight, parcel, or consolidation partners, including carrier performance management and freight compliance.
• Strong communication skills with the ability to drive accountability.
• Comfortable traveling to partner warehouses when required.
• Familiarity with Lean or continuous improvement principles is helpful.

Pay: $81,748.00-$147,839.00 per year

Application question(s):

• Please include a quick 1 minute loom video introducing yourself and why you'd be a great fit for the role (add the link below):
• Have you managed a suite of warehouses before? Did you own them? Did you utilize third party warehouses? Tell us about it and what you did
• Walk me through a time a partner warehouse or carrier was underperforming on SLA. What did you do, and what was the outcome?
• Describe your ideal MBR or QBR with a partner site. What's actually on the agenda, and what happens if the numbers are bad two quarters in a row?
• Can you be in office 3x per week?

Work Location: Hybrid remote in Mississauga, ON