About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

• Respond to and direct enquiries from clients, Brokers, Insurance Companies and internal staff
• Provide instructions on how to proceed with claims administrative functions / workflows
• Triage and direct emails and callers to the appropriate stakeholders for handling
• Liaise with multiple departments across the Department & Enterprise
• Support Phone Queues and other teams when deemed necessary
• Log complaint escalations and accolades received via the enquiry queue and report to the appropriate team
• Receive daily, weekly and monthly reports and workflows from various stakeholders and process transactions accordingly
• Provide oversight support for semi-automated functions
• Perform additional administrative duties and assignments as deemed appropriate by management

Salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• High School education completed in a related field or equivalent experience
• 1+ year in a related administrative role; preferably in the Financial and/or Insurance sector
• Excellent communication (oral and written), interpersonal, & customer service skills
• Excellent organization skills with an ability to prioritize
• Detail and process driven mindset
• Strong ability to analyze and problem-solve
• Proficient using MS Office Suite

Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.
We may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.