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      the LEGO Group

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      Customer Service Advisor Interview

      May 15, 2022
      Anonymous employee
      Enfield, CT
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at the LEGO Group (Enfield, CT) in Apr 2022

      Interview

      I applied online, and a few days later, I received an email with a link to do a video interview by myself. A week later, I received an email stating that I had moved on to the next part of the interview process. This second interview was with a Team Leader over Teams. It was about an hour long and went smoothly. I was told I could hear back that day with a decision; if not, it would be the following week. The following week, I received a phone call offering me the position; during this call, they explained everything discussed in the interview with the team leader and said they would be sending out the acceptance letter within a few days.

      Interview questions [1]

      Question 1

      How did you deal with a difficult situation? How did you handle a upset customer? What would you do if you didn't see eye to eye with another co-worker?
      Answer question
      4

      Other Customer Service Advisor interview reviews for the LEGO Group

      Customer Service Advisor Interview

      Nov 14, 2024
      Anonymous employee
      Slough, Berkshire, South East England, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at the LEGO Group (Slough, Berkshire, South East England, England)

      Interview

      Friendly and chill atmosphere. Interviewer was very professional and asked the right questions. Tests were of reasonable difficulty and relevant to the position and the skillset. Felt more like a mini-event rather than the usual interview experience.

      Interview questions [1]

      Question 1

      What was one of your proudest moments in a previous career?
      Answer question

      Customer Service Advisor Interview

      Apr 13, 2025
      Anonymous interview candidate
      Singapore
      No offer
      Neutral experience

      Customer Service Advisor Interview

      Jul 9, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at the LEGO Group

      Interview

      Sie haben mit eine Präsentation der Firma angefangen, dann Arbeitzeiten- und Urlaubsbeschreibung. Im erten Vorstellungsgespräch gab es das Kentnisse des Bewerbes, Fragen von früheren Erfahrungen, Im zweiten Gespräch würden nach den Fähigkeiten gefragt. Beispiele für den Umgang mit einer Beschwerde

      Interview questions [1]

      Question 1

      Ein Beispiel mit Kundenkontakt , welche Fähigkeiten für die Kundenbetreuung
      Answer question
      1
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at the LEGO Group (Singapore) in May 2024

      Interview

      There was thrid round interviews. The interviewers repeatedly aske dthe same questiones in a persistentmanner, digging deeper each time, and evntually it became very difficult for me to answer. I also did a mock call afterward.

      Interview questions [1]

      Question 1

      A difficut experience in customer service. How did you manage it?
      Answer question