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      monday.com

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      Customer Success Manager (CSM) Interview

      Dec 27, 2025
      Anonymous interview candidate
      New York, NY
      No offer
      Neutral experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at monday.com (New York, NY) in Dec 2025

      Interview

      The process began with a straightforward recruiter screen focused on my background. I was then asked to complete a take-home project in the platform, with guidance to spend no more than 4–5 hours on it, followed by a presentation to two team members. While the project instructions were clear, expectations around how to present the work were not. During the presentation, although it was stated that candidates were not expected to be product experts, the depth of questioning suggested otherwise. This felt misaligned with the limited time allotted for the assignment. Overall, the experience was average, and clearer guidance on presentation expectations would have improved the process. The team members I spoke with were very polite and professional, though. Seems like a solid company culture.

      Interview questions [1]

      Question 1

      Tell me about a time when there was an issue with an internal team and how you worked with them to resolve it
      Answer question
      1

      Other Customer Success Manager (CSM) interview reviews for monday.com

      Customer Success Manager (CSM) Interview

      Dec 1, 2025
      Anonymous interview candidate
      New York, NY
      No offer
      Neutral experience
      Average interview

      Application

      I applied through other source. I interviewed at monday.com (New York, NY)

      Interview

      Each interview was thorough but respectful of my time. Communication was clear throughout the process, and I was never left guessing about what would happen next. Overall, I felt the team was genuinely interested in getting to know me and ensuring the role was a mutual fit.

      Interview questions [1]

      Question 1

      How do you build trust and long-term relationships with clients?
      Answer question

      Customer Success Manager (CSM) Interview

      Dec 2, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at monday.com in Nov 2025

      Interview

      Five total interviews, a very lengthy and in-depth process! I can tell they really want to protect their culture within the workplace and that made me want it even more.

      Interview questions [1]

      Question 1

      In the fifth interview, the HR interview, they asked who my favorite coworker was and if I could borrow a strength from them, what would it be?
      1 Answer

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