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      Customer Success Manager Interview

      Jul 25, 2024
      Anonymous interview candidate
      Houston, TX
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at ePlus (Houston, TX) in Jun 2024

      Interview

      I've never had such a disappointing experience applying to a company. Initially, I had a promising first interview with the hiring manager to discuss my qualifications and was excited to meet the team in Houston. However, on the day of the interview, it was abruptly canceled. I tried to reschedule but received no response. While I was in the final stages of receiving an offer from another company, the HR manager finally contacted me and arranged another meeting with their director. Unfortunately, I was ghosted again, with no apologies or acknowledgment for the wasted time. I'm glad I dodged a bullet.

      Interview questions [1]

      Question 1

      I spoke with the HR rep twice and after 2 no shows I never heard back, very low level of professionalism
      Answer question

      Other Customer Success Manager interview reviews for ePlus

      Customer Success Manager Interview

      Sep 19, 2017
      Anonymous interview candidate
      Raleigh, NC
      No offer
      Negative experience

      Application

      I applied through an employee referral. I interviewed at ePlus (Raleigh, NC) in Aug 2017

      Interview

      Spoke with recruiter about the position firsts - decent, motivating conversation. He said he thought i was a good fit for the role and would contact hiring Manager to chat with me. Hiring Mgr emailed and asked for a good time to talk and we connected for about 1.25 hrs on phone. Asked when i would hear if I was moving on and said about a week or two. 5 weeks later ... NOTHING... not a simple email saying thank you but we have chosen another candidate. I emailed both mgr and recruiter multiple times and NO reply. This was for a customer success role - HA! probably not a good customer experience at ePlus if mgt and recruiters fail to even reply.

      Interview questions [1]

      Question 1

      one- why did i leave previous position? other than that - i asked all the questions.
      Answer question
      3

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