Firstly a simple phone interview, then a more in depth in person interview including two tests, the first test was an easy "Assign information to imaginary clients" situation, the second was a maths test which I didn't do very well in. If you are good at maths and not a complete dunce you should do fine with the tests.
Interview questions [1]
Question 1
Talk about a time you have been confronted with aggression and how you resolved it
Really easy in a few words. Short call in English with general questions about my experience, then, face to face interview explaining about the roles and payments.
Interviewers were very polite in the hole process.
I applied online. I interviewed at bet365 (Sliema) in Sep 2025
Interview
Final Interview was pretty tense, supervisor said that it would last between 1 - 1,5 hours. It was mostly myself speaking during this time, and questions were very meticulous and detailed. Definitely not your *what's your weakness? kind of questions.
Interview questions [1]
Question 1
- Tell me about your background.
- Why did you decide to leave your job?
Tell us about a time you failed to meet a customer's expectations. How did you handle it and what did you learn?
- Describe a situation where you had to deal with an angry or abusive customer. How did you remain professional?
- Tell us about a time you received critical feedback. How did you respond and implement changes?
- Walk us through a time you had to go up and beyond for a customer, with a task that was outside of your responsibilities? Walk us through how you'd investigate and handle this.
- Have you had any experience in Betting or Gambling / do you bet?
I applied online. The process took 2 weeks. I interviewed at bet365 (Marlton, NJ) in Mar 2024
Interview
Phone screen, teams meeting with a hiring manager, I was asked to describe my resume and work experience. I believe it was a ten week sign off phase before you are signed off and put into your team.