Thank you for the feedback, it is very important to us that we always continue to improve our hiring processes. I’m sorry you felt the position wasn’t described accurately. However, it sounds like there may have been a miscommunication in the messaging. While the Client Engagement position is very call heavy, we pride ourselves on our employee development and training, and strive to foster an inclusive environment where employees can continue growing in their careers. We have 13 different departments or teams in the Denver location, so we definitely have opportunity to move cross departmentally. We will use this feedback to continue to improve! Thanks, Annie