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      Sr COM (Customer Success) Interview

      Nov 13, 2023
      Anonymous employee
      Seattle, WA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at WorkRamp (Seattle, WA) in Oct 2023

      Interview

      I felt that the interview process was very organic and achievable. I had mostly one-to-one conversations until my final interview. I started by meeting with the head of TA, then met with 2 different Customer Success Managers and then the VP of CS. Each of these conversations were 30 minutes each and I was asked to give examples of how I've managed a variety of customer scenarios. For the final interview, I was given an assigned and role play where I presented to the management team - it was a role play of a quarterly check-in/pre-renewal call. It was all very straightforward and not overly taxing.

      Interview questions [1]

      Question 1

      "What was a difficult customer conversation that you've had recently"
      Answer question

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