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      Woods Basement Systems

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      Customer Support Manager Interview

      Feb 14, 2026
      Anonymous interview candidate
      Troy, IL
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Woods Basement Systems (Troy, IL)

      Interview

      I interviewed for the position twice. The first interview was a very positive experience — the conversation flowed naturally, and I felt I built a strong rapport with both the hiring manager and HR. They were welcoming, the discussion was engaging, and I left feeling confident and enthusiastic about the opportunity. The second interview, however, felt quite different. The tone was noticeably more intense, and instead of feeling like a collaborative conversation, it felt more like an interrogation. The questions came across as rigid and highly scrutinizing, which made the interaction feel less comfortable and more stressful. While I understand the need for thorough evaluation, the overall experience contrasted sharply with the first interview and left me with a very different impression.

      Interview questions [1]

      Question 1

      What I learned from my mistakes.
      Answer question

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