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      Customer Experience Associate Interview

      Jun 2, 2023
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Wealthsimple (Toronto, ON) in Jul 2021

      Interview

      A phone screening and interview with hiring manager. Process was pretty easy and questions were very standard for a phone agent role. Interviews were all done through Zoom. Turnaround time was quick as I had an offer shortly after my final interview.

      Interview questions [1]

      Question 1

      Do you have experience with customer service KPIs
      Answer question

      Other Customer Experience Associate interview reviews for Wealthsimple

      Customer Experience Associate Interview

      Sep 18, 2024
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Wealthsimple in Sep 2024

      Interview

      straight forward phone and email questions that included voice recording 30 minute duration for each round Two rounds of interview one pjone call, one panel; first round email recording and draft email

      Interview questions [1]

      Question 1

      What has been your past work experience
      Answer question
      1

      Customer Experience Associate Interview

      Jul 31, 2024
      Anonymous employee
      Red Deer, AB
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 5 days. I interviewed at Wealthsimple (Red Deer, AB) in Feb 2023

      Interview

      Easy. Quick. Feedback was welcome and well thought out questions. Lots of information on culture and growth. They were quick to get back to me in terms of the position. Offered little ambiguity to the roles and expectations

      Interview questions [1]

      Question 1

      Standard questions asked as expected
      Answer question

      Customer Experience Associate Interview

      Dec 15, 2022
      Anonymous interview candidate
      Toronto, ON
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Wealthsimple (Toronto, ON) in Nov 2022

      Interview

      Poor interview process. One interviewer was eating nuts during the session and they seem to be very old-fashioned with questioning styles. They also ghost you after the interview is conducted and a few weeks later all of a sudden you receive updates...

      Interview questions [1]

      Question 1

      General questions from a sheet...
      Answer question