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      Customer Service Supervisor Interview

      Jan 23, 2013
      Anonymous interview candidate
      Wixom, MI

      Other Customer Service Supervisor interview reviews for WM

      Customer Service Supervisor Interview

      May 28, 2014
      Anonymous employee
      Saint Louis, MO
      Accepted offer
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at WM (Wixom, MI) in Dec 2012

      Interview

      This was the most unprofessional interview/hiring process I have ever been privvy to: When I arrived to the interview I was seated in front of the entire staff in a very uncomfortable chair, then had to wait over 35 minutes for my interviewer to arrive. I was concerned that they had forgotten me, and was about to ask the receptionist to check or reschedule when the interviewer finally showed up. There was a brief apology, but no explanation at all. This should have been my first clue. The interview was very boring, to be honest. I don't know if the interviewers were just tired of interviewing by 3:45 in the afternoon, but they just didn't seem interested at all and at one point one of them yawned. It happens, I know, but kind of insulting after I had been waiting all that time. I feel like even if I was the best candidate out there, I probably wouldn't have gotten a fair shake. They seemed more concerned about checking off the required questions than really listening to me respond and provide answers. Very frustrating." In addition, I asked for a business card from each interviewer and was told they didn't have any with them, so I could not follow up with a thank you. At that point though, I knew I didn't want these two to be my bosses anyway, so it really wasn't that much of an issue. I interviewed for this job the first week of December and just today (1/23/13) I got a rejection e-mail. During this time period, I have attempted to contact the recruiter on a weekly basis and never got a response at all. No phone call, no e-mail. All I was looking for was a status update--was I still being considered? Rejected? Would there be a round 2 interview? Then today, I finally get the canned e-mail response. I consider the entire process to be very unprofessional. I'm not upset that I didn't get the offer--that's OK--I'm just upset at the way I was treated during the process. But, with unemployment what it is in Michigan I guess I shouldn't be surprised.

      Interview questions [1]

      Question 1

      It has been so long since I interviewed that I don't remember the questions anymore, sorry. What I do remember is that they are pre-selected and there is no deviating from the interview "script" at all. Be prepared for behavioral type questions and come with lots of solid examples of "tell me about a time when....
      Answer question
      3
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at WM (Saint Louis, MO) in Jun 2013

      Interview

      The job opening was posted on the company web-site and both internal and external applicants were welcomed to apply. There was a phone interview with the company recruiter and then a second and final interview with the customer service manager. The interview questions used the star approach and I was asked to build on past experiences to answer the questions.

      Interview questions [1]

      Question 1

      Describe a decision you made that was a failure. What happened and why?
      Answer question
      4